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When will Rogers help me?

sharingking
I've been here awhile

I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account still continues to have extra phone lines, i keep having crazy 2 bills in a row already and fraud department doesnt return my calls, i dont know what to do anymore, i tried chat, i tried calling Rogers and they all say that only fraud department can resolve it, but no one is calling me back and i dont know what yo do anymore! I need immediate Rogers help, this is approaching 2 months already without any resolution!

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: When will Rogers help me?

RogersJermaine
Moderator
Moderator

Hi @sharingking,

 

Welcome to the Rogers Community Forums, and thank you for bringing this issue to our attention.

Typically, for situations like this, our fraud management team will connect with you within 24 hours or up to 10 days, depending on the situation, between the hours of 8:00 a.m. (ET) and 10:00 p.m. (ET) on weekdays or from 8:00 a.m. (ET) to 8:00 p.m. (ET) on weekends and holidays.

 

If you have not received any callbacks as of yet and it is approaching or has passed 2 months now, then please feel free to reach out to us to see if we can see if there are any new updates on your account regarding this issue. We do take these matters seriously, and we do want to ensure that this is being looked into for you. You can send us a PM to @CommunityHelps. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

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3 REPLIES 3

Re: When will Rogers help me?

RogersJermaine
Moderator
Moderator

Hi @sharingking,

 

Welcome to the Rogers Community Forums, and thank you for bringing this issue to our attention.

Typically, for situations like this, our fraud management team will connect with you within 24 hours or up to 10 days, depending on the situation, between the hours of 8:00 a.m. (ET) and 10:00 p.m. (ET) on weekdays or from 8:00 a.m. (ET) to 8:00 p.m. (ET) on weekends and holidays.

 

If you have not received any callbacks as of yet and it is approaching or has passed 2 months now, then please feel free to reach out to us to see if we can see if there are any new updates on your account regarding this issue. We do take these matters seriously, and we do want to ensure that this is being looked into for you. You can send us a PM to @CommunityHelps. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

Re: When will Rogers help me?

I didnt see your reply up until now, as it stands today, 3 bills in a row now i am charged for 2 additional phone lines under my account that were opened fraudulently under my account, i need resolution, Fraud Department does not return my messages, no one seems to reply, billing department keeps telling to call fraud department and fraud department never calls me back this just keeps going!!! Help me, this is extremely frustrating!!

Re: When will Rogers help me?

Hi @sharingking,

 

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

 

Thank you for your participation in the Community!

 

Regards

RogersJermaine

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