What is going on with Rogers

[AllenW1958]

Why can’t I get through to anybody at rogers. Bell is offering me a way better deal. I can’t even get in touch with anybody at this company to help me what is going on

*Added Labels*

[pgcarrotvos]

It's gone beyond any sort of reasonableness on Rogers part - its insistence that they not make agents available to speak about their account. I cannot find a number that does anything other than direct me to a recording message that isn't relevant to the problem I'm having with my account.

It's election time - if Rogers doesn't have any guardrails to keep them from shutting down inbound call inquiries, the government should set a requirement and enforce it. 

I have had enough.

[pgcarrotvos]

The answer to your question is right in front of us. The upside (cost savings) of them not staffing themselves for inbound calls is greater than what they expect in customer defections. You can go to Bell, but you'll get the exact same thing - they both staff marketing departments to acquire customers and neither does so to support customers. 

[pgcarrotvos]

And what number do I call to reach someone to make you aware that the pdf file you've uploaded is last month's bill, not the one just completed.

[Pauly]

call 611 from your rogers phone, or call toll free 1-888-ROG-ERS1 

[cherzybaby]

I'm finding it to be more & more difficult  to speak with a live agent on the phone. Rogers claims that all their support staff are 100% located in Canada, yet if I were to call just after 7AM (I live in Ontario) a recording comes on saying the customer support dept. is closed & to call back around 9AM. WHY is this? We have different time zones in Canada, so why can't these types of calls be routed to someone who CAN take the call. When calling back at 9AM, the wait time is ridiculous only to result in the issue not being resolved. C'mon Rogers...you're better than this or am I mistaken.

[pgcarrotvos]

I'm pretty certain that you are mistaken.

[LordDrakkon]

Why not just switch for the better offer and then wait for Rogers to call you with a win back offer? That seems much easier than trying to get a hold of Customer Care.

[RogersCorey]

Good morning @pgcarrotvos!

We can help you out with that right here on our Rogers Community Forums without the need to call in.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey