Wait time...

[Tclone]

30 min for someone to pickup the phone at support. Scary considering it’s a How long is an acceptable wait time for support.

*Added Labels*

[RogersYasmine]

Hello @Tclone ,

Thank you for joining us in the community forums. 🙂

Long wait times can surely be disappointing to deal with. We understand that your time is important. Hopefully, you were able to reach someone for assistance since posting? 

If help is still required, feel free to post your question or concern directly here in our forums as we have an entire community of folks who can share their knowledge and expertise! If your concern is more account specific, kindly send us a PM @CommunityHelps and we'll be happy to assist. 

For more information on how to send a Private Message, please click here. 

Thank you!

RogersYasmine

[Tclone]

If your rely included a mention on how you were working on reducing wait time I could have excepted it, instead you just repeated what I said. I would suggest that extreme high volume of calls is the norm as I have never heard anything different when calling. I would suggest after all these years of complaints something would change as you are always trying to grow your companies clients. Just like a per age is budgeted for advertising a percent should go towards Custer service outside of sales.

[Aga4]

Come on Rogers! I have been waiting for someone to pick up the phone for over 45 minutes. People don’t have time for this.

[fisherman]

Shows how bad the Rogers service really is 

Coming up on 2 hours 
still waiting 
would be easier if we could return equipment to a Store 

Have been waiting 6 hours 
Does Chat even work??

spent over an hour this morning and the agent said return the deactivated equipment to the store i said they would not take it and it must be mailed ...asked for a waybill and she would not send one ........still stuck and very upset

[RogersMoin]

Hello, @fisherman.

We appreciate you sharing your experience; it's disappointing you didn't receive the waybill to return the equipment. We’d love to help sort this out for you!

Could you send CommunityHelps a quick private message? That way, we can look into what happened and get things moving. If you’re unsure how PMs work here, we’ve got a handy blog post that walks you through it.

Thank you for your patience!

Regards,

RogersMoin

[fisherman]

Has been resolved 
Thanks