WHY DO I HAVE TO PAY MORE FOR THE PACKAGE I CHOSE?

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I've Been Around
Posts: 1

WHY DO I HAVE TO PAY MORE FOR THE PACKAGE I CHOSE?

My roommate and I bought a 1Gbps unlimited internet package from Rogers...  everything went fine except when I received the bill for this month , which goes as in the picture.

Sans titre.png

But the thing is, when I re-check on the website, the pricing for 1Gbps unlimited internet plan is $104.99/month plus applicable taxes .  I've tried to contact the live chat support on the website, but to no avail and they just said session timed out.  Inkedrogers internet plan_LI.jpg

 

 

 

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Posts: 1,861

Re: WHY DO I HAVE TO PAY MORE FOR THE PACKAGE I CHOSE?

Good evening @amirul,

 

Welcome to the Rogers Community and thanks for your post!

I understand your desire to ensure that you get the best pricing for your package.

 

If you subscribed to your package months ago, the price may have changed since then and your account's package won't be changed until you contact us to do so.

 

Keep in mind that if you get a discount on your current services, it may not be compatible with the lower priced internet tier you see online.

 

If you would like us to review your current services, you may visit www.rogers.com/contactus or send a Private Message to us here @CommunityHelps. Please click HERE, for instructions on how to send a Private Message. 

 

Regards,

 

RogersMaude