03-23-2016
11:40 PM
- last edited on
03-23-2016
11:45 PM
by
RogersHassam
My voicemail is no longer working. When someone calls me it just rings and rings. When I tried calling my voicemail by holding down the 1 button it asks me for my number which I enter and I'm then told that my number is not recognized. I've had this number for over 10yrs so I don't understand why this is happening. How do I fix this?
***Edited Labels***
Solved! Solved! Go to Solution.
03-24-2016 11:17 AM
Hi @Katherine11,
We'll need to take a look at your account, I've sent you a private message via @CommunityHelps. Please check your message via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums or by clicking here.
To learn more about our Private Messaging system, you can visit here.
Thanks,
RogersArthur
03-24-2016 08:37 AM - edited 03-27-2016 08:23 AM
Hi @Katherine11,
Thank you for your post and Welcome to the forums!
I can imagine how frustrating it must be to not have your voicemail working. I understand you receive an automated prompted to enter a number when you try to access your voicemail. It sounds like the separate voicemail number is missing from the device. When was the last time it worked? Have you made any recent changes to your plan? What's the make and model number of your device? Have you tried powering off / on your device?
Your patience is greatly appreciated.
RogersArthur
03-24-2016 10:55 AM
03-24-2016 11:17 AM
Hi @Katherine11,
We'll need to take a look at your account, I've sent you a private message via @CommunityHelps. Please check your message via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums or by clicking here.
To learn more about our Private Messaging system, you can visit here.
Thanks,
RogersArthur
09-02-2016 07:40 PM
09-16-2016
11:40 AM
- last edited on
09-16-2016
11:56 AM
by
RogersRoland
I got my LG G4 in march i believe and i thought i set up my voicemail but i guess i didnt. Now when i call it, it says to enter my wireless number but when i do it is not recognized. How can i set up my voicemail? I should have it with my plan, ive always had it before.
09-16-2016 12:02 PM
Hello @Garysmyth,
Are you still experiencing problems accessing your voicemail? If so, please send us a PM to @CommunityHelps and we can look into it further for you.
Have you checked out our helpful How To guide for voicemail? If you are experiencing issues, feel free to send us a PM @CommunityHelps.
To learn more about our Private Messaging system, you can visit here.
Hope this proves helpful.
RogersRoland
09-15-2017 04:32 PM
Can you share what was done to resolve this issue? I am having this issue on my personal phone and my business phone.
Thanks,
09-16-2017 04:21 PM
Hi @Saab1,
Welcome to the Community Forums! You've come to the right place for help. Access to your voicemail is crucial, especially on a business line.
If you are still experiencing problems accessing your voicemail, please send a PM to @CommunityHelps and we can look into it further for you.
To learn more about our Private Messaging system, you can visit here.
Have a great weekend!
RogersShaun
05-30-2018
07:51 PM
- last edited on
05-30-2018
08:12 PM
by
RogersMaude