Good day @ryyanbuii,
Welcome to the Rogers Community! We certainly want to help you shed some light on this.
The Extended Prompt is a message that you record, advising callers trying to contact, you that you will not be available to access your voicemail.
The instructions should be the following:
I submitted the feedback in order to have the support article updated accordingly. We apologize for any inconvenience this may cause you.
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