Voicemail Prompt Levels: Help article not accurate

[robertjb]

instructions for changing voicemail prompt levels can be found here.

The section I am having trouble with is point #5:

5. From the Administrative Options menu, select Prompt Level by pressing 3.

• You will then be able to change your Prompt Level to:
  • Standard by pressing 1
  • Extended by pressing 2
  • Rapid by pressing 3
• Extended Prompt Levels prevent callers from leaving messages.

This does not correspond to what I hear when I follow them. pressing 1 turns the prompt on, 2 turns the prompt off and 3 plays the prompt for me to hear.

I'd like to know how I can use the "Extended" prompt to prevent callers from leaving messages exactly as described above. I'd like to have a message that says something to the effect of "don't leave me a message because I won't dial in to listen to it. Send me a text or email instead."

How can I do that?

***Edited Labels***

[RogersMaude · Accepted solution]

Good day @ryyanbuii,

Welcome to the Rogers Community! We certainly want to help you shed some light on this.

The Extended Prompt is a message that you record, advising callers trying to contact, you that you will not be available to access your voicemail.

The instructions should be the following:

1. Call your voicemail by calling your number from a landline.
   • You will hear your current voicemail greeting.
2. Press the # key at the beginning of the recording to interrupt it.
   • You will then be prompted to enter your voicemail passcode and will be brought to the voicemail’s main menu.
3. From the Main menu, you should select Personal Options by pressing 4.
4. From the Personal Option menu, select Establish Greeting or Name by pressing 3.
5. From the Establish Greeting or Name  menu, select Extended Prompt  by pressing 2.
   • The Extended Prompt allows you to record an additional recording for the intent of being temporary. Eg. Vacation notification.

I submitted the feedback in order to have the support article updated accordingly. We apologize for any inconvenience this may cause you.

RogersMaude

[RogersTony]

Hello @robertjb,

Thank you for your post and welcome to the Rogers Community Forums! 😃

I know how important it is to ensure your Voicemail is set up the way you like so you don't miss any important messages and so that anyone who is contacting you will know how to reach you.

Changing the Prompt Levels are only available on "Enhanced Voicemail" do you know what type of voicemail you are currently subscribed to? It should show up on your Bill in the detailed view for each service that you have. Let us know which Voicemail your subscribe to and we can take a closer look at this for you if it is still not working.

I hope this helps!

RogersTony

[robertjb]

Hi and thanks for the reply. According to the "Plan Details" on MyROGERS page, it is Enhanced Voicemail.

Hope that helps.

[RogersTony]

Hello @robertjb,

Thanks for confirming! Please follow the steps below to set up the extended absence greeting:

1. Please call your VM,
2. On the main menu press 4 for personal options,
3. Then press 3 to change the greeting and then, Select 2 for extended absence,
4. It will make you record something then press #.

Let us know if you run into any issues!

RogersTony

[robertjb]

Ok, thanks. I didn't know that "extended" meant "extended absence." Would be good if the instructions were more precise.
And since there's no definitely of what extended absence means, am i to assume that it means that callers cannot leave s message?
Thanks

[robertjb]

Sorry, i see the instructions clearly states that extended doesn't allow callers to leave a message.
Thanks for your help

[RogersTony]

Hello @robertjb,

You are correct, it is a message that you record advising whoever is trying to contact you, to contact you by other means, in your case a text or an email.

They will not be able to leave a message only listen to the message you have recorded. By following the steps outlined above you can record the Extended Absence prompt and once you have recorded it, it becomes active.

To deactivate the Extended Absence prompt follow the same steps above except on the 3rd step after pressing "3" you will select "1" to turn on the Standard prompt again. Going forward once the Extended Absence prompt is recorded you can activate it in that menu by pressing "2".

Feel free to post again if you have any additional questions!

RogersTony

[bruxtech]

I did these steps, then tested by calling with my wife's Bell cell phone, and was still able to leave a message!

[RogersTony]

Hello @bruxtech,

Welcome to the Rogers Community Forums!

Congrats on your very first post. I can imagine how disappointing it was to try the steps outlined for the Extended Absence greeting and find that it did not work for you.

When you called and got the voicemail was it your usual greeting message that you received or was it the one that you recorded when the Extended Absence was enabled? Is this for your Wireless Voice mail or a Rogers Home Phone Voicemail?

We look forward to your response!

RogersTony

[ryyanbuii]

Hi, I'm having this same issue. I set the Extended Absence greeting to try and restrict voicemails from being left but when I call in to test, I hear the extended absence greeting but I am still able to leave a Voicemail.