You are lucky - all I get is the shared totals. I called a few weeks ago and was told others are getting that too and I saw posts on the forum. I'd love to know how you are still getting the old layout! See from both website (2 different #s) and app...
Sorry - very bad copy once posted. Here is better copies. Again, the first 2 screen shots are for 2 different #'s but are listing only the shared totals 😞
Thank you for sharing this information with me @kbmagic!
It is definitely helpful.
I just wanted to clarify something with you, I do not get the old layout, this is definitely the new one.
However, I am under the impression that it might appear differently because I am currently on a Share Everything plan and you do not seem to be.
Let me know!
No it doesn't change at all on the app or website. 4 lines. We share all the data but are not on a share everything plan. We had what you get up until about 3 weeks ago. One day it was there and the next it wasn't. I was told Rogers is working on it to get it back and I sure hope they meant it. As long as we are "sharing" data, we should all be able to see the individual usage amounts. Doesn't seem right to take away a paid for feature...price didn't go down or anything 😞
Thank you so much for providing me with this additional information @kbmagic!
I can totally understand why you are feeling this way.
This issue was supposed to be resolved for the app on Android devices, and I will have to dig deeper to understand the reasons why you are still unable to view it.
I will update this thread as soon as I can provide you with answers - Stay tuned!
Good day @kbmagic,
At this time, we received information indicating that the issue would be resolved.
Can you confirm whether you have the ability to access the usage in question?
If it is not functional, can you try to update the MyRogers app or uninstall and reinstall it completely?
After performing these steps, if you still cannot access the usage details, it would be our pleasure to open a ticket.
Let us know!
I am also trying to check my data useage to date, however, it cannot be done---when I check in My Account for my data useage (cannot get it on my phone) it says the info is unavailable. I chatted online to a customer rep who told me when the website changed, a lot of people cannot access this info, along with My 5, My 10 and upgrade info. NOT GOOD SERVICE ROGERS! I think this has been going on for awhile---cannot even find a place to complain about it and I just signed on for another two years!
what about being able to view data with Pay as you Go. I have a small texting plan and want to monitor my usage. Ca no longer view how many messages I have left on my rogers account. Have to call and go through voice mail options to find out.
@celluser, I just have the basic PayGo plan. I can see my transaction history by logging into My Rogers, then click Profile, then Bills & Payments, then choose my cell phone number from the dropdown box in Account Information.
Cool Old Yeller ... I got there on the fourth try.A couple times it wouldn't let me through and only solution seemed to be go out and sign in again
How do you rate having your phone number in the account drop down box? Ours has the account number so if you have more than one and don't recognize the right one I had to go start over again.
I tried following the phone number from the previous page but it switched when it changed to the detail page and had to go to the account box anyway.
This place sems to be a bit of a challenge ... kind of like doing a crossword puzzle .... if I had to waste this much time sorting through things with other people I do business with I think I'd be looking for a bunch of alternatives but as it is it's just become some sort of strange game ... a maze if you will .