Did Rogers remove the ability to view daily data usage? Also, are we still able to see a list of which numbers we've texted and called over the month? Can someone please walk me through how to view these, if they're still available? The new site is very confusing.
Good day @kbmagic,
Thank you for your post!
I understand the inconveniences of this situation and I definitely want to help you figure out how you can keep track of your usage in real time because that is not a feature that we removed.
If you do, it is ideal because it is the easiest way view it quickly. Simply click on the drop down menu (top left corner). You will then see each of your phone numbers under WIRELESS SERVICES. Click on the phone number you wish to view the usage for and then, under Usage, select Data. You will have access to the usage made by that particular line, the usage of the other lines, the total usage as well as what is remaining.
Not a problem! You will have to log into MyRogers, and click on the SERVICES tab. Then select the phone number you wish to view the usage for in the drop down menu (1). Again, you will be able to see how much data was used and what is left (2).
Hope this helps!
Hello again @kbmagic,
We understand how frustrating this must be.
I have tried it again on my end and was able to view the usage in real time from MyRogers on our website, as well as on the MyRogers app. See below :
MyRogers on Rogers.com From the MyRogers Application
I have taken these "screenshots" from my personal account, in the last minutes.
Please note : In order to view the details of your data usage on our website, you have to click on the DATA "circle", under My Wireless Usage.
I do apologize if you are unable to view the details of the usage, the way you should be able to see them.
It would be our pleasure to look into this further. Please let us know if you need assistance.
A member of our @CommunityHelps team will reach out to you via Private Message.