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Upfront edge return timeline

ahorvath
I've Been Around

My upfront edge contract is expiring on Dec 3rd and I am going to do an upgrade to a new device and return the old device that was on upfront edge financing. the confirmation page is showing the new device has a 4+ week shipping delay and the terms and conditions of the return of the old device say I need to return it within 15 days. Is the 15 day timeline based on the moment I agree to upgrading or 15 days from when I receive my new device?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Upfront edge return timeline

RogersJermaine
Moderator
Moderator

Greetings @ahorvath,

 

Welcome to the Rogers Community Forums and thank you for your first post! Congratulations on the upgrade and we do hope you enjoy your new device once it arrives. The timeline to return the phone will begin after you receive your new device.

 

Hope this information helps!

 

Cheers
RogersJermaine

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1 REPLY 1

Re: Upfront edge return timeline

RogersJermaine
Moderator
Moderator

Greetings @ahorvath,

 

Welcome to the Rogers Community Forums and thank you for your first post! Congratulations on the upgrade and we do hope you enjoy your new device once it arrives. The timeline to return the phone will begin after you receive your new device.

 

Hope this information helps!

 

Cheers
RogersJermaine

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