Upcoming Move and Sales/Followup calls

[alatrael]

I received a call today that came up on my phone as Savi-Rogers. She knew about my upcoming move and the address I was moving to and offered me a good deal on an internet package through Rogers. Is this legitimate?

[RogersZia · Accepted solution]

Good evening @alatrael,

Welcome to the Rogers Community Forums!

It's definitely best to verify before you provide any personal information over the phone. With a move order on an account, there is typically a dedicated representative assigned to ensure a seamless service and billing transition. 

I would recommend you to contact the designated concierge to inquire if there was a follow up call scheduled on your account. 

If you do not have the extension of the individual handy, you can reach out to our Moves Concierge at 1-877-696-6839.

The hours of operation are:

• Monday to Friday: 7:00 a.m. – midnight (ET)
• Saturday: 7:00 a.m. – midnight (ET)
• Sunday: 7:00 a.m. – midnight (ET)

Additionally you can also reach out to them via Live Chat.

The hours of operation are:

• Monday – Friday: 7:00 a.m. – 9:00 p.m. (ET)
• Saturday: 7:00 a.m. – 9:00 p.m. (ET)
• Sunday: 7:00 a.m. – 9:00 p.m. (ET)

RogersZia