Upcoming Move and Sales/Followup calls

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Upcoming Move and Sales/Followup calls

I received a call today that came up on my phone as Savi-Rogers. She knew about my upcoming move and the address I was moving to and offered me a good deal on an internet package through Rogers. Is this legitimate?

 

Solved! Go to Solution.
Moderator
Moderator
Posts: 873

Re: Upcoming Move and Sales/Followup calls

Good evening @alatrael,

 

Welcome to the Rogers Community Forums!

 

It's definitely best to verify before you provide any personal information over the phone. With a move order on an account, there is typically a dedicated representative assigned to ensure a seamless service and billing transition. 

 

I would recommend you to contact the designated concierge to inquire if there was a follow up call scheduled on your account. 

 

If you do not have the extension of the individual handy, you can reach out to our Moves Concierge at 1-877-696-6839.

 

The hours of operation are:

  • Monday to Friday: 7:00 a.m. – midnight (ET)
  • Saturday: 7:00 a.m. – midnight (ET)
  • Sunday: 7:00 a.m. – midnight (ET)

 

Additionally you can also reach out to them via Live Chat.

 

The hours of operation are:

  • Monday – Friday: 7:00 a.m. – 9:00 p.m. (ET)
  • Saturday: 7:00 a.m. – 9:00 p.m. (ET)
  • Sunday: 7:00 a.m. – 9:00 p.m. (ET)

 

 

 

RogersZia