Unexplained International Text Messages on Bill

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I've Been Here Awhile
Posts: 3

Unexplained International Text Messages on Bill

On my bill i have unexplained text msgs send from my phone to an US number. I never send this txts and Rogers is useless like usual. I am afraid this problem is not going to go away and I'll end up with hundreds of dollars on my bill.

HELP

 

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I'm a Trusted Advisor
Posts: 32,018

Re: Unexplained International Text Messages on Bill

Hello anca

Have you spoken to Rogers retentions or a manager and see if they can locate or have a investigation to see what's really going on? Call in and see.

If i were you and u do not text internationally, i would ask them to put a block on it.

Community Manager
Community Manager
Posts: 3,368

Re: Unexplained International Text Messages on Bill

Hello  @anca , for any billing concern please reach out to us on Twitter via @RogersHelps or via Facebook.com/Rogers

 

RogersDarrell

Rogers Employee IMC
Rogers Employee
Posts: 11

Re: Unexplained International Text Messages on Bill

Also, if a person texting to you is using a third party app to text (like "WhatsAp"), sometimes they use a U.S. number, so if you just "reply" to this text, you are sending to an international number

I Plan to Stick Around
Posts: 141

Re: Unexplained International Text Messages on Bill

You don't have unlimited intl and USA texts? I got a value pack that gives me unlimited. A year ago l.
I've Been Here Awhile
Posts: 3

Re: Unexplained International Text Messages on Bill

I did and of coursethey are talking to you like you are an idiot and explain that that the msg needs to come from the phone. Later on i read on the forum that lots of people had the same problem and Rogers never solved it.

I've Been Around
Posts: 1

Re: Unexplained International Text Messages on Bill

I had the same problem. They told me it was a techno glitch with the particular phone I have and credited the full amount to our account. They said they have had many issues about  unexplained International texts charges and their tech department is looking for a fix. Meantime they suggested we clear text's off the phone periodically as they said this may help. They put a flag on our account to have all unfounded text charges of this sort removed for the next three months. Time for a new phone I guess! 😞

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I'm a Trusted Advisor
Posts: 32,018

Re: Unexplained International Text Messages on Bill

Hello psmithcollins


Hmm i don't think its the phones fault here. I doubt a phone will text a number or anything. It seems either someone is Jacking your line or Rogers is just charging you for them. Either way they gave u a full credit, investigating it and all. Hopefully it all works out tho!
Rogers Employee IMC
Rogers Employee
Posts: 11

Re: Unexplained International Text Messages on Bill

Also, keep in mind that if you are replying to a text that was sent to you from someone using a third party app, you MAY be texting to an international numer.

I'm a Trusted Advisor
Posts: 32,018

Re: Unexplained International Text Messages on Bill

Hello IMC

That is very true. Also some apps like BBM / Skype / Hangouts( without SMS activated) do not use text messaging so they will be fine. Some other apps tho will cause this.