Unexpected Overages

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I've Been Around
Posts: 1

Unexpected Overages

ROGERS service is good all over Canada USA
But they detected hidden over charge s
Too much
I just changed my plans
They changed me 144 $
ROGERS doing cheating with me




***Edited Labels***

Solved! Go to Solution.
Posts: 950

Re: Unexpected Overages

Good evening @Jamusaab21,


Welcome to the Rogers Community Forums!


I am glad to hear you like the service. Typically, there are prorated charges and credits if a price plan change is completed in the middle of a billing cycle. Additionally, depending on the plan the roaming charges could vary.


You should be able to view a detailed breakdown of all the charges on the invoice as well as MyRogers (via the browser and the app).  We would need a little bit more info to specify what may have caused an increase in the bill.


Please let us know if you have additional questions.