Unauthorized Netflix Charges on my Rogers Bill

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I've Been Here Awhile
Posts: 3

Re: Unauthorized Netflix Charges on my Rogers Bill

@LauraWat changing your Rogers password should be relatively easy once you’re logged in you go to your profile settings and change your password.
And Mel28s post from earlier has all the steps you’ll need to take to find out what email address was used to sign up for Netflix, from there you contact Netflix with that email address to have them cancel it
And once your Rogers password has been changed hopefully no more charges will come. I’ve just gone through the steps so I’m hoping come my next Rogers bill the charges are no longer on there
I've Been Here Awhile
Posts: 2

Re: Unauthorized Netflix Charges on my Rogers Bill

Amazing! Thank you!
I've Been Around
Posts: 1

Re: Unauthorized Netflix Charges on my Rogers Bill

Thanks to Mel28 for posting this -- it helped me solve the problem and get the phony email account.

 

ONE ADDITION:  Step 1:  You MUST log out of your own Netflix account - if you have one --  BEFORE following these instructions.  Otherwise it will keep sending you to your own proper Netflix account.  Netflix keeps you logged in automatically, so you must manually log out. If you log out of Netflix first, you will then be directed to the fake one.

I've Been Around
Posts: 1

Re: Unauthorized Netflix Charges on my Rogers Bill

YES!!!
I JUST GOT A CHARGE ON MY CELL BILL FOR $18.99 + TAX!!!

What a rude awakening experience!
I don't even have a Netflix account!
This is complete FRAUD!

Moderator
Moderator
Posts: 512

Re: Unauthorized Netflix Charges on my Rogers Bill

Hey @Karen615!

 

Welcome to the community!

 

Seeing an unexpected charge on your bill would most certainly come as a shock! Especially if it's for a service you're not aware of. I would definitely recommend validating the username/email that was used to create the account. You can do so by following these steps:

1) Log in to your rogers.com profile.

2) Once logged in, click Let’s go under the Netflix icon.

3) You will be directed to the Sign into your Netflix account page on Netflix, where the username will be displayed.

 

If you did not sign up for the service you can provide that username/email to Netflix and they can assist from there. Let us know if you have any further questions.

 

@RogersAndy