Thanks to Mel28 for posting this -- it helped me solve the problem and get the phony email account.
ONE ADDITION: Step 1: You MUST log out of your own Netflix account - if you have one -- BEFORE following these instructions. Otherwise it will keep sending you to your own proper Netflix account. Netflix keeps you logged in automatically, so you must manually log out. If you log out of Netflix first, you will then be directed to the fake one.
I JUST GOT A CHARGE ON MY CELL BILL FOR $18.99 + TAX!!!
What a rude awakening experience!
I don't even have a Netflix account!
This is complete FRAUD!
Welcome to the community!
Seeing an unexpected charge on your bill would most certainly come as a shock! Especially if it's for a service you're not aware of. I would definitely recommend validating the username/email that was used to create the account. You can do so by following these steps:
1) Log in to your rogers.com profile.
2) Once logged in, click Let’s go under the Netflix icon.
3) You will be directed to the Sign into your Netflix account page on Netflix, where the username will be displayed.
If you did not sign up for the service you can provide that username/email to Netflix and they can assist from there. Let us know if you have any further questions.
Thank you! This happened to me and I used your thread to solve the problem. Although the Netflix agent I spoke to was absolutely useless and the worst customer service I've ever received, Rogers reimbursed me and unlinked the account and is aware in case I somehow get charges going forward.
I will try this later on, I too have just been charged a Netflix charge of $20.88 today!
Why in the World Rogers cannot stop these unauthorized payments is beyond me!
I will report back soon...