FYI, Comcast customers are also experiencing similar problems of being double-billed for Netflix and they (Comcast) have posted the following on their support pages:
I imagine that Rogers/Netflix have a similar arrangement and are likely even using the same integration between their billing systems, so the same remediation actions would apply to Rogers customers as well.
One common problem to be aware of is accidentally signing up for an additional Netflix subscription on Xfinity X1 and Xfinity Flex while already having an existing Netflix subscription that is using a different method of payment. If this happens and you would like to cancel your Comcast-billed Netflix account, contact us. To cancel or request credits for any other Netflix accounts, contact Netflix support at netflix.com/help.
You would think that you should also be able to cancel a Rogers-billed Netflix account through Rogers.
Comcast also tells their TV customers, who are being double-billed, to sign out of Netflix on all of their devices. Presumably this is to prevent a Comcast-billed account from getting created all over again.
If you have Ignite TV and are being double-billed, sign out of Netflix through your Ignite TV app on each and every one of your Ignite set-top boxes. (Open the Netflix app, go the Home page, press the left arrow to access the menu, select "Get Help", then select "Sign out") After you have done that, Reset Netflix on that set-top box. (Press the "A" button on your remote, use the right arrow to scroll to "Reset Netflix") Now work with Rogers to get the Rogers-billed Netflix account cancelled from the Rogers end.
Welcome to the Rogers Community @Rimpyhealth!
Sseeing unexpected charges on your bill can certainly be a cause for concerns. We'd like to take a closer look at this for you and review what transpired.
Please send a private message to @CommunityHelps so we can locate your account information and get started. We most definitely would not want you to change service provider for that!
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Got the same problem. An unauthorized Netflix charge appeared on my Rogers Bill. I called a multiple time and talked to a couple agents and they didn't seem to know that this is a recurrent problem. They directed me to Netflix, who confirmed that they were not the one charging my Rogers account and directed me back to Rogers. So I called Rogers again. Then I got lucky cause I talked to a very competent and nice agent that seemed to know what was going on.
Here is the procedure the agent gave me:
|How to Retrieve a Netflix Username and Cancel Netflix Subscription for Rogers Wireless billing|
|To recover the email address used to sign up for Netflix and cancel the Netflix subscription charged to your Rogers wireless bill:|
I did the above steps. to find out that the email associated with the Netflix billing charges on my account was an email I never seen before. I called Netflix with the email and service code and the agent changed the email on that account so I could change the password on my side and receive the email confirmation that the account charging my Rogers bill was cancelled. The email I received was in Spanish!!!! So I had to ask for the email again in English. Before the agent closed the account, I went in to check where the streaming from: PARAGUAY!!!! There were multiple devices connected to the account and were all streaming from Paraguay. So I was finally able to cancel the "fake" account that was charging my Rogers account.
Netflix assured me that the only way that the Netflix charges can be applied to a Rogers account, it has to be done through the My Rogers account or right from the TV device. So, I guess someone hacked into my account to create a "fake" Netflix account.
Be very careful. I called Rogers back again to start an investigation...
Hope this helps someone having the same problem!!!