Unauthorized Netflix Charges on my Rogers Bill

[mld699]

For the 2nd time in consecutive months Rogers has applied an additional Netflix charge on my bill that I never signed up for.  I already have a Netflix account that I use Paypal to pay for.   I already contacted Rogers about this issue and was informed no one had made any changes to my account.  If that is the case then why was the extra charge added again this month?  

I strongly believe someone has used my personal information and signed up for some kind of a deal where they connected their NETFLIX to my ROGERS account.  I would greatly appreciate if ROGERS would resolve this issue for me and give me a proper explanation as to why these changes are taking place on my account without my knowledge.

I have been a ROGERS customer since 2011 and I don't want to see additional charges pop up on my account each month for a service I never signed up for.   If this continues then I will have no choice but to cancel my ROGERS wireless and switch to another mobile provider.  

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[RogersYasmine]

Hello @sroberts86,

Welcome to the Rogers Community Forums and congrats on your first post! It sounds like you are having quite the ordeal with regards to these Netflix charges--I'm sorry to hear this. 😞

Just to clarify, were you able to try the following steps to try and get the subscription cancelled? 

1. Sign in to rogers.com.
2. Click Let’s Go under the Netflix badge.
3. When redirected to the Netflix Sign into your Netflix account screen, take note of the email address and service code provided.
4. Contact Netflix.
5. Provide the email address and service code and request Netflix cancel the subscription.
6. You’ll receive an email from Netflix that confirms the cancellation request. 

If you've given this a try and still no luck, kindly send us a PM so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine

[jjung92]

Hi there,

I am being charged $20.99 per month for Netflix fees. However, I have never signed up for this. I called Netflix and they said they needed the email used to sign up. I have no idea what that email might be. 

Netflix said that someone may have used the Rogers Ignite box to sign up. I checked the box and Netflix is not installed or connected to it. 

How can I fix this issue? I cannot afford being charged for something I cannot use as I am on ODSP.

[RogersYasmine]

Hello @jjung92,

Welcome to the Community! 🙂

I understand that you've been dealing with some billing concerns relating to some Netflix charges. You've come to the right place! By any chance, did you have an opportunity to read through this thread? In particular, my recent post (just above yours) explains the steps on how to confirm the subscription details so that you can have it cancelled going forward. 

If possible, please give it a try and let us know the outcome.

Thank you,

RogersYasmine

[jjung92]

This doesn't help at all. Whatsoever. There is literally NO NETFLIX BADGE on my account. 

[Pauly]

Yes perhaps some screen shots or some video tutorials would be advisable, I do not see the Netflix badge when I sign in either. 

[-G-]

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@Pauly wrote:

Yes perhaps some screen shots or some video tutorials would be advisable, I do not see the Netflix badge when I sign in either. 

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You shouldn't...  not unless a Netflix subscription is being billed to your account.

FYI, here is a link to Netflix's "Netflix Billing through Rogers" support page: https://help.netflix.com/en/node/68771

[bision]

it has been resloved.

[nursemel]

did you ever get this fixed??