Unauthorized Netflix Charges on my Rogers Bill

[astorozinski]

I am also experiencing this. Did you ever have your issue resolved? I've been charged for 3 months now and have tried to explain the situation to both Rogers and Netflix over the phone. I've spent over an hour in store with a manager trying to resolve the issue which he assured me was going to head office for review. Just got my July bill with another Netflix charge and am not sure where to go from here.

[RogersMoin]

Hello, @astorozinski.

Thank you for joining this discussion, and welcome to Rogers Community Forums!

Getting billed for the service which you have not subscribed to can be quite upsetting. Please send us a private message at @CommunityHelps so we can investigate the charges and cancel the Netflix subscription for you. Details on how to send a private message explained in this blog.

Regards,

RogersMoin

PS: Any other participant of this thread feel free to send us a PM if the issue has resolved. 

[artp26]

Has anyone been able to resolve this?
I called Rogers and they told me to call Netflix and I called Netflix and they told me to call Rogers.

[RogersRob]

Hello, @artp26.

Thank you for your post and welcome to the Community!

Seeing unexpected charges on your invoice for Netflix can certainly be disconcerting, we would like to take a closer look at the situation with you.  Please send us a private message at @CommunityHelps. Details on how to send a private message explained in this blog.

Regards,

RogersRob

[michsg]

I've had the exact same experience. Very glad I'm not the only one. The charge has come up on two bills now.. not sure what to do from here... 

[RogersHarry]

Hello @michsg

Thanks for your first post!

It can be upsetting seeing an unexpected Netflix charge on your account. We'd like to take a closer look at this for you and review what transpired.

Please send a private message to @CommunityHelps so we can locate your information on our file and get started.

If you aren't familiar with our private messaging system please click  here

Cheers

RogersHarry

[barong7]

I have had unauthorized Netflix charges on my billing since last October and it's still not resolved.  Both Rogers and Netflix deflect the problem to each other.  Spent several hours talking to both parties. Do not expect any help from Rogers.  Been paying Netflix directly for several years.  The only solution is to cancel Rogers account and go to another mobility provider.

[RogersJo]

Hey @barong7, 

Welcome to the Rogers Community Forums and congrats on your very first post with us! 😊 I hope you're staying safe and sound. I'm saddened to hear about your billing issue with regards to your Netflix charges. That's certainly not the type of experience I want you to be having. 

We'd love the opportunity to get this all ironed out for you as we'd love for you to stay! If you can kindly send us a message at @CommunityHelps we'd be more than happy to have a look into this for you. In the event that you're unfamiliar with our private messaging system, feel free to Click Here.

Looking forward to hearing from you! 👍

RogersJo

[barong7]

Sorry but I'm done after 10 months of frustration and you can thank Gerth from Brampton who refused to remove the latest unauthorized charge.  All previous Netflix charges were removed but he maintained it was my responsibility.  After the hours wasted on this I have cancelled our two cell phones with Rogers as it seemed to be the only way to resolve this problem.  Never authorized Rogers nor Netflix to collect through your billing system. Why would anybody do that if they're paying Netflix directly?  Rogers' billing system has been compromised but you seem to refuse to acknowledge that by blaming Netflix who says: Why would we ask Rogers to collect from without your authorization when you pay us directly?  I'll be waiting for an adjusted usage billing and the removal of the unauthorized charge before paying.

[RogersLaura]

Hi @barong7,

I definitely understand how you feel and it's disappointing that things had to end this way. We respect your decision. Should you ever have a change of heart, we'll be more than happy to welcome you back on board. 

Thank you for your business and we hope you take care and stay safe!! 

RogersLaura