Unable to Update Address

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I've Been Here Awhile
Posts: 2

Unable to Update Address

Hello,

 

I've moved and tried to changed the address in the Profile settings but the following message appears:

 

"The address you entered doesn’t match Canada Post’s records. Please enter a valid address."

 

The page then refreshes and I am taken back to the Profile settings, leaving the old address still on my account.  I have tried dozens of variations of my address with no success.

 

Is anyone at Rogers able to assist me in changing my address to the one that matches your records?

 

Thank you.

 

 

 

***Edited Labels***

Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 32,016

Re: Unable to Update Address

Hello @lxm

Contact @CommunityHelps and see what they can do for u! :). @RogersTony @RogersMoin @RogersPrasana maybe can help you too! 🙂
I've Been Here Awhile
Posts: 2

Re: Unable to Update Address

Thanks @Meowmix, I've just messaged @CommunityHelps.
I'm a Trusted Advisor
Posts: 32,016

Re: Unable to Update Address

Hello @lxm

You're welcome! Hopefully they can fix it up! 🙂
I'm a Senior Advisor
Posts: 3,512

Re: Unable to Update Address

I've been getting the same thing.  My address comes up as an RR address, which Canada Post no longer recognizes. In fact, CRA had that address and I wasn't getting some T-slips delivered, which screwed up my tax returns for a couple of years. If I was supposed to be getting my Rogers bills by mail, I'd be in a lot of trouble. We should not have to get our mailing addresses fixed individually through @CommunityHelps but Rogers should fix the website so we can do it ourselves. But it seems the web developers are too busy breaking stuff instead of fixing it. Smiley Mad


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: Unable to Update Address

Can't change my residence address
 

Hi there,
It been a year and a half im trying to change my address on MyRogers but it keeps poping up "The address you've entered does not match canada post's records".
I called customer support TWICE and they have changed it on their system and they assured me it is going to update the address appearing on MyRogers but it never does.

My old house is still getting all Rogers mail and this is soooooo annoying

 

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Unable to Update Address

Hey @roussul,

 

Welcome to the Rogers Community Forums.

 

Wow, with having to deal with this for well over a year now...I'd say it's borderline infuriating, let alone annoying. If you can kindly reach out to  us via Private Message, so we can gather your account details and see what we can do to help.

 

Our private messenger is explained in this BLOG, in case you're not familiar.

 

Look forward to hearing from you!

 

RogersCilio

I'm a Senior Advisor
Posts: 3,512

Re: Unable to Update Address

@roussulI noticed the address on my Rogers profile was not quite correct (although I was still receiving snailmail before I went completely paperless). I just went and updated it and the Canada Post address suggested was not really correct either, so I opted  for the correct address I entered. It looks like the changes I made got saved. As for why Rogers is not using the changes you made, that's a mystery. Perhaps your information isn't being updated throughout the system.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: Unable to Update Address

It does not suggest any address. just complaining about entering wrong address and we are back to square one.