Trying to enroll for online banking

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I've Been Here Awhile
Posts: 2

Trying to enroll for online banking

Hi,

I just activated my new Rogers Platinum Mastercard on the phone.

So now I want to Set Up my account online.

I'm at the part to fill in the Blanks.

First Blank... Account Number* ... Where do I find my account number??

I put in the Credit Card number, fill in the other blanks, click Verify Account, and it says

"We are unable to validate the information provided"

I put in my Rogers account number, and it says it can't be less than 8 characters.

 

Thanks

 

 

 

***Edited Labels***

Solved! Go to Solution.
I'm a Senior Advisor
Posts: 3,439

Re: Trying to enroll for online banking


@Rutalee wrote:

I put in my Rogers account number, and it says it can't be less than 8 characters.



My cable account is 12 characters, PayGo account 9 characters. When I sign into My Rogers I get a popup to choose between one or the other.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I've Been Here Awhile
Posts: 2

Re: Trying to enroll for online banking

I only have the Wireless Account.
Moderator
Moderator
Posts: 792

Re: Trying to enroll for online banking

Hello @Rutalee,

 

Apologies for the delay in response, are you still experiencing issues setting up your online account? Since you only have a wireless account the account number would be 9 digits.

 

Please let us know if you have any further questions.

 

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: Trying to enroll for online banking

Hi I’m trying to enrol for online banking as I just activated my Rogers Platinum Master card but it doesn’t let me with my account # it says It needs to be 16 digits.
I'm a Senior Contributor
Posts: 184

Re: Trying to enroll for online banking

@Romero07

It sounds like you are trying to use your Rogers account number to set up your Rogers credit card. One has nothing to do with the other. You must use the 16-digit number as shown on your Rogers Platinum Mastercard to log into Rogers online banking. Hope this helps.