I have been trying to connect to the Rogers Chat support but keep getting disconnected so thought about asking here. Since August 16th, I was advised by Rogers that we can go into Traveller's Suspension, but I can't find any information on their website on the procedure for this abd if there are monthly costs to maintain your phone number. Can someone point me in the right direction please? Thanks
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(Post Updated: April 11th, 2020)
Hey Community also just to shed some more light regarding suspending services Wireless & Cable.
Cable Temporary Suspension: TV, Internet, Home Phone 2-6 months
$5 per month $10 per month – per service
Customers who want to suspend their services for reasons including, but not limited to:
Wireless Temporary Suspension: maximum 4 months
$7 per month $30 per month - per line
Customers who want to suspend for reasons including, but not limited to:
You can always contact our customer service department for more information 1- 888-764-3771.
Hope this helps!
We're snowbirds and travel to Florida for 5 months of the year. We don't bring our cell phones to Florida as it would cost a small fortunes for roaming and we have phones down here. We still pay $57 and change monthly for our service even though we're not using it for 5 months. We can put our Cogeco services on vacation when we leave (cable TV and internet - Rogers not in our area) and we can do the same with our US services when we're not in Florida. We pay nothing while the services are on vacation and a simple hookup fee when we phone to have services resumed.
Does Rogers have such a service for us?
you can suspend your service and it will cost you $20 per month instead of your usual monthly bill.
just did it.