Trade in credit

[JoyRocky]

Hi, it's my 3 billing cycle and I still haven't received my credit for my trade in credit of my old mobile.

***Edited Labels***

[RogersMoin]

Hello, @JoyRocky.

We're delighted you joined our Community!

Thank you for your post regarding the status of your trade-in credit. We understand your concern about not receiving the credit after three billing cycles.

I assume you received the device trade-in confirmation email and followed the instructions to send us the device. We can follow up and check the credit status. Please send CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin