@pb60 : 1. The rules are outlined in the following post:
You can suspend your services twice in a 12 month period for a total of 6 months.
2. You can edit your posts by clicking the "gear" at the top right of your post.
Thanks, I understand the rules, could a Rogers representative confirm the scenario I outlined fits within these rules?
Good afternoon @pb60,
Welcome to the Rogers Community! Thanks for your posts. 🙂
You can technically suspend your services twice in a 12-month period for a total of 180 days (~6 months). If your second departure start date is within 12 months of the first suspension start date, then the combined days of both suspensions must be 180 days or less. However, keep in mind that this means the start and return dates of both suspensions need to be within the 12 months period.
We'll be able to suspend your services again as of June 17, 2020, due to system limitations. I'm sorry for any inconveniences this may cause you.
Hope this helps!
Looking for clarification/verification on vacation suspension regarding the 180 days.
If I start suspension on July 1 - Oct 15/20 that would be 107 days.
Then suspend from May 1-June 30/21 (61 days) which takes me to the end of the 12 month period, and I meet the 60 day minimum period.
Can the new 12 month period start right away July 1/21 - Oct 15/21 and continue doing this?
Thank you, I verified today and have the transcript to confirm that it will be okay. The only thing I forgot to ask was whether or not the shows I have saved on the PVR would still be there after vacation suspension or if they would be erased. LOL
@poohbear691 : If you're on digital cable, then the recorded programmes should still be on the hard drive of the PVR. If you're on IgniteTV, the recorded programming should be available for a year from the initial recording.
Thanks for your post! This is a really great question and one that I don't think we've received before! 👍
When it comes to the temporary suspension for cable TV and Ignite TV services, I can confirm that your TV channels won’t be accessible. Since your channels will not be functional, any PVR/cloud recordings that you have preset will not record while on the temporary suspension.
I hope this helps!