Hello @Jand89,
Welcome to the Community Forums and thanks for posting your query.
In order to determine eligibility, we would need to verify some info. Please reach out to us via PM @CommunityHelps next time you're online.
Our private messaging system is explained in this blog.
RogersCilio
You do not make the process as easy as it should be. Could you please leave a list of info needed here as well as whom to address the fax to if faxing info please and thanks. example-
@RogersCilio wrote:Hello @Jand89,
Welcome to the Community Forums and thanks for posting your query.
In order to determine eligibility, we would need to verify some info. Please reach out to us via PM @CommunityHelps next time you're online.
Our private messaging system is explained in this blog.
RogersCilio
Hi @chadkuiper,
Welcome to the Rogers Community Forums!
I can appreciate how arduous dealing with taxes can be. Just a couple points to mention:
- All eligible numbers in your account will get the same tax exemption.
- Once we receive supporting documentation, the exemption and adjustments will start on the following bill. We can’t backdate these changes to previous bills.
If you’re eligible for a tax exemption, you can mail or fax your request to:
Fax: 1-888-290-3436
Mailing address:
100 Westmorland St
Moncton, NB E1C 0G1
Your request must contain the following information:
- Your name
- Account number(s)
- List of subscribers to be exempted
- Contact phone number
- Supporting documents, if applicable
Note: Your request cannot be processed by phone or live chat.
Application of tax exemption
After the tax exemption is approved, it is applied at the account level. All subscriptions on the account will receive the same exemption.
Note: If your account has multiple phone lines and only one subscriber qualifies for the tax exemption, the eligible phone line will be moved to a new account.
Effective date for tax exemption
The tax exemption takes effect after we receive the supporting documentation and approve the request. The tax exemption cannot be applied to previous invoices.
For any other inquiries you can also reach out to RogersAccountTaxExemption@rci.rogers.com
Hope this helps. Have a good weekend!
RogersCilio
Greetings @chrisuz91!
We appreciate you sharing your concern with the Rogers Community so we can help!
I haven't heard of there being an issue when trying to fax documents to our Back Office Team, how odd! Let's review the Tax Exemption process to be sure you have all of the correct details on hand.
First Nations citizens who reside on a reserve in Ontario are eligible to receive a tax exemption for HST (8%) and it can be applied once proper documentation is received. Documentation can only be mailed or faxed into us as follows:
By Fax: 1-800-219-6473
By Mail: 100 Westmorland St, Moncton, NB E1C 0G1
Here is a list of the documentation that is required:
• Customer’s name.
• Account number(s).
• List of subscribers to be exempted.
• Contact phone number.
If the documentation is not sufficient, a letter will be mailed to the customer to let them know the request was not processed.
**Please note: The tax exemption takes effect on the date the Back Office Team receives the supporting documentation and not the date the request was made.
@chrisuz91, can you kindly clarify if the fax number indicated above is the one you've been using to fax your information to?
Thank you,
RogersLaura
