Suretap won't let me register

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I've Been Around
Posts: 1

Suretap won't let me register

I just picked up my Samsung Galaxy S5 earlier today and was excited to try the suretap app.  I tried to register for the function, but due to my ethnic surname which has less than three characters, suretap will not allow me to register.  I suppose will never get the chance to use this app until Rogers fixes this problem which is a pity.  

 

 

 

 

 

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Retired Moderator RogersNicolas
Retired Moderator
Posts: 65

Re: Suretap won't let me register

Hi, I'm checking with our product team. In the meantime, can you PM me your phone number? Thanks!

I Plan to Stick Around
Posts: 93

Re: Suretap won't let me register

I just picked up my S5 and had the problem of it saying my device is not yet on the list for Suretap.  What do I do?

I'm a Trusted Advisor
Posts: 31,995

Re: Suretap won't let me register

Hello Novanorm


Mine and others did this in the start when setting it up with the S5. You need a SureTap sim card. If u do have it, turn off the phone and turn it back on.. Turn off WiFi as well. Keep doing it until it accepts it. It took me 5 tries and worked.
I Plan to Stick Around
Posts: 13

Re: Suretap won't let me register

Hey meowmix

 

I got myohine minday eve, and have been trying to activate my suretap. I finally called rogerstech on wed eve. Theysaid about 40% of people trying to register,  are having no luck. Rogers isnt quite sure as off now what the issue is. So im unsure when ill get to try mine. 

 

Mine said device wasnt allowed, then network error, then I wasnt authorized. Everytime. Hopefully they fix it soon

I Plan to Stick Around
Posts: 93

Re: Suretap won't let me register

Thanks meowmix, it worked.
I'm a Trusted Advisor
Posts: 31,995

Re: Suretap won't let me register

Hello Novanorm


Glad it works! You are welcome!
I've Been Here Awhile
Posts: 3

Re: Suretap won't let me register

I want to state ppl having problems with suretap, with the constant state of "Registartion in process, a message will be sent when the process is complete"  i struggled for three days to figure out how to complete the process.  Finally I was fed up and unistalled the app to basic form and then reinstalled the suretap app; the registration process completed fairly quickly. 

I've Been Here Awhile
Posts: 3

Re: Suretap won't let me register

Uninstall the update and then reinstall the update. It worked for me
I've Been Here Awhile
Posts: 3

Re: Suretap won't let me register

Suretap app btw