I'm on hold on the telephone for support - for quite a long time - and the music is annoyingly loud. That's tolerable if I'm on hold for 2 minutes, but my wait time is forecasted to be 36-54 minutes. I am trying to get some work done in the interim. I realize there needs to be some low-level music on hold or whatever so I know the call is still active, but this is SO loud I have to put the phone in a drawer.
It's much louder than the opening bot chat and the ensuing conversation with the real person. It's like they make it louder on purpose, rather than softer (which it should be).
AGREED! Please turn down the volume when on hold or at least have more sequence of songs so I don't have to listen to the same annoying song 10x. It's incredibly loud and with the quality of audio it sounds painful (like nails on a chalkboard). I have it on speaker at the lowest volume so that suggestion won't work (I even put a pillow over it). When you are on hold for 30mins plus this is infuriating and your reps will be met with someone who is annoyed.
Better yet, can there be an option for no music and just have the lady say, "thanks for holding.."?
Considering I wrote the reply last February 2017 !!!!!!!!
In replying to the last comment; I don't really care who had what music service first and when or comparing to who else has bad music...........all I care is that I get the service I expect from the company I subscribe to.
I am getting tired of paying astronomical monthly fees for a service that is so low in quality and quantitative, and without class.
Rogers Executives are lucky that they deal with Canadians, and, we all know how much Canadians are willing to put up with..........till.
By the way when was last time that one of Rogers Executives answered a forum or an email.........seems that all my communication with those high salaried sit back pipe smoking 10 to 2 ( less 1.5 hour for lunch, less 1 hr for coffee and smoke break, .5 hr for personal business leaves 1 hr!!!!) employees just gets lost in cyber space......oh yea......should have said "lost in space"...maybe they understand that remark!
Anyone that complaints abut roger's service perhaps you haven't tried Bell yet . At least Roger's customer service reps are courteous ans speak english . Been with Rogers Cell service for 18 years and also have their Wireless Home Phone for the last 4 years . I have no issues with them .
and the violins in the music sound like fingernails on chalk board. I wonder if they put that music there purposely to deter customers from remaining on hold.