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SportsnetNOW free for 12 months with renewal

DaveGX
I've been here awhile

I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spent more than 3 hrs on the phone trying to speak with an agent. Does anyone experience the same issue as me? How do you log in to SportsnetNOW to watch live sports? I can only watch highlights and the live sports says that I am not subscribed to SportsnetNOW!?

 

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Re: SportsnetNOW free for 12 months with renewal

-G-
Resident Expert
Resident Expert

@DaveGX wrote:
My purchase qualified for Disney+ and SportsnetNOW. I have a picture of the promotion before accepting it. I don’t need Disney+ but I want to get the free 12 months of SportsnetNOW. What do I do if I didn’t receive the email and no one is answering my telephone calls?!

Just send a private message to @CommunityHelps and they should be able to get this straightened out.  No need to wait on the phone.  You can even attach the picture that you took of the promotion in your message.

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Re: SportsnetNOW free for 12 months with renewal

-G-
Resident Expert
Resident Expert

Try sending a private message to @CommunityHelps  and ask them to look into this.

 

This offer only just just just came out and you may or may not have renewed with a bundle that included the promotion.  Check the fine print for your service changes in your confirmation email.  If the SportsNet offer is included, the @CommunityHelps  should be able to tell you how you can access the service.  If it was not included, then, given the timing, they should still be able to switch you over to a bundle that does include the promotion, even if you committed to a 2-year contract.

Re: SportsnetNOW free for 12 months with renewal

-G-
Resident Expert
Resident Expert

@DaveGX wrote:

I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spent more than 3 hrs on the phone trying to speak with an agent. Does anyone experience the same issue as me? How do you log in to SportsnetNOW to watch live sports? I can only watch highlights and the live sports says that I am not subscribed to SportsnetNOW!?


I just found more information about the SportsNet NOW promotion:

 

Get Sportsnet NOW on us for a year!

Buy an Ignite Internet package or bundle online and get 12 months of Sportsnet NOW on us – so you can enjoy all the action with your favourite hockey, basketball, baseball teams and more! Once you complete a purchase at rogers.com, you’ll receive an email with a unique code to redeem your offer.

 

If your bundle renewal qualifies, you should have received an email with a promo code and instructions on how to redeem the offer.

Re: SportsnetNOW free for 12 months with renewal

DaveGX
I've been here awhile
My purchase qualified for Disney+ and SportsnetNOW. I have a picture of the promotion before accepting it. I don’t need Disney+ but I want to get the free 12 months of SportsnetNOW. What do I do if I didn’t receive the email and no one is answering my telephone calls?!

Re: SportsnetNOW free for 12 months with renewal

-G-
Resident Expert
Resident Expert

@DaveGX wrote:
My purchase qualified for Disney+ and SportsnetNOW. I have a picture of the promotion before accepting it. I don’t need Disney+ but I want to get the free 12 months of SportsnetNOW. What do I do if I didn’t receive the email and no one is answering my telephone calls?!

Just send a private message to @CommunityHelps and they should be able to get this straightened out.  No need to wait on the phone.  You can even attach the picture that you took of the promotion in your message.

Re: SportsnetNOW free for 12 months with renewal

DaveGX
I've been here awhile
I was able to receive an email with a link to create an account for SportsnetNOW and receive 12 months free on the basic plan. I will definitely check it out and hope to watch NBA games live. Thank you for your help!

Re: SportsnetNOW free for 12 months with renewal

Inspire613
I've been around
I have the same issue. Unfortunately, I didn’t take a screenshot when I signed up for Ignite Internet & streaming. Hopefully, @CommunityHelps can straighten this out.

Re: SportsnetNOW free for 12 months with renewal

Greetings @Inspire613,

 

Welcome to the Rogers Community Forums and thank you for your post! Thank you for reaching out to us and working with us in PM.

 

Regards
RogersJermaine

Re: SportsnetNOW free for 12 months with renewal

DaveGX
I've been here awhile
I hope your issue gets resolved faster than mine. It took a total of 2 weeks to finally receive the ema with the SportsnetNOW subscription link.
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