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Smart Home Monitoring charged a setup fee of $555.95

andreakevinwed
I've been here awhile

I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees. 

 

I have a screen grab of the installation costs advertised on the website.  Literally it says a $99 install fee and $59 for a smart lock installation fee. 

 

Screen Shot 2023-12-04 at 2.42.34 PM.png

 

 

 

***Edited Labels***

1 REPLY 1

Re: Smart Home Monitoring charged a setup fee of $555.95

RogersCorey
Moderator
Moderator

Greetings @andreakevinwed!

 

There are some one-time extra fees that can add onto the cost of install depending upon your needs and the equipment being installed. Extra door locks, professional wire concealment and pro thermostat installation cost extra.

 

We'd be happy to go over your bill with you to ensure that you're not being charged any unnecessary fees.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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