If your contract expired in February you're already month-to-month.
No, your contract cannot be changed without your consent. You can only be placed onto a contract when upgrading to a new device.
Not everyone gets contacted regarding re-upping the contract; a list of people to be called is made and put basically on a dialer.
Unless you get a new phone they won't need to change you to a new contract.
The exact same thing happened to me about a month ago. I contacted Rogers about adding txt to my phone. I've been on a grandfathered plan for awhile now which includes 6gb data for $35 and EPP plan for $17. I was told that since my plan was old, they can't add anything to it. My only option is to switch to a share everything plan which is way more expensive! At that point, I said forget it. I'll keep my old plan.
Same day, I received a call from the agent I was speaking to originally and told me he changed my plan! From a $65/month to $90/month! I told him to put back my old plan since I didn't agree to this. He said he can't. They opened a case file for me and was told they'll try to put it back. Called them a few times to follow up on my case but was told they're still trying to fix it. I was given hope.
Many phone calls later after 1 month, finally they said they tried their best but since my plan was really old, the system doesn't even recognize it, they can't put it back! My only only is the more expensive plan.
I asked to speak to a manager. I was put on hold many times before I was able to speak to one. Finally, spoke to the manager. What they offered me was to credit the difference between the old plan and new plan for 1 yr! That's the best he can do. He would have to credit me the amount manually himself. So he said he set a reminder to himself to do it month to month. Rogers is getting rid of these grandfathered plan slowly.
Should I consider changing carriers? Maybe Rogers don't care about their customers that much. Being a Rogers customer for more than 15yrs, I don't feel appreciated. I'm disappointed.
Hmm It seems these 'accidental plan changes' are happening way too often! Something is wrong here! I am beginning to thinks these 'accidental' changes are purposeful! A way to UP the Cost of the Plans! Then a Rep says, ' Oops, a mistake! Sorry'! Not!! Just a way to cheat customers and get their promotions! Now, that makes more sense than these 'accidents'! These so-called 'accidental' plan changes are unacceptable and there are no excuse for them! None!