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Rogers not honouring promised credit

ShehdeepSingh
I've been around

I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.
Rogers should only make promises if they can be fulfilled.

 

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Re: Rogers not honouring promised credit

RogersMoin
Moderator
Moderator

Hello, @ShehdeepSingh.

 

We welcome you to our Community and thank you for your post. 

 

It's disappointing to hear about the issues you've been experiencing with the promised credits. I understand how frustrating it can be when expectations are not met, and I apologize for any inconvenience this may have caused.

 

Any offers made should be documented on the account. We'd need more information to investigate this issue:

  • Did you port in your lines recently?
  • Who promised the credit? Do you have the reference number or a Chat ID?

We look forward to hearing from you. 

 

Regards,

RogersMoin

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