Rogers charging for costs that I was told would not be charged
I was called on June 4th by a Rogers sales person (Abdul) for an internet deal. The promotion was that for a year the price was half (25) and that there were no installation fees. Guess how surprised I was when my first bill came in and it charged me 135$ with more than 100$ installation fees. I called the same day I received the bill (June 22) and told them I was told there would be no installation fees and that this could even be verified by checking the tape of the conversation I had on June 4th. The support person (Prahdeep) wrote everything down and give me a ticket number (i like india 1355806949). It's been almost 2 weeks and I have not heard anything. Switching to Rogers has been a very displeasing experience. What is the status of my ticket?