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By any chance, did you have an opportunity to review my previous post above? There, I've provided some useful information on how the offer works. Upon your activation or migration over to Ignite TV, you should have received a follow-up call from your designated Ignite Concierge agent to confirm how the installation went and to see if there is anything else that you need. At this time, they are also supposed to verify if you have any owned Nextboxes to trade-in for a credit. Have you spoken to your Ignite Concierge agent as yet?
To contact our dedicated Ignite TV Concierge Team, please see below:
Phone Number: 1.866.299.3622
Option #1: Ignite Concierge
Option #2: Technical Support
Option #3: Dial the extension of your Ignite Concierge directly
Hours of Operation: Monday to Sunday: 7:00 a.m. – 10:00 p.m. (ET)