We discontinued our TV service yesterday and so dropped off the rental PVR we had to the local store. The gentleman noticed that we also owned another PVR and HD box (DCX3510 and 700 respectively). He said SOMETHING about "We'll buy those back from you...if you get TV service again" but now that I think about it that doesn't make sense. He also said Atlantic Canada is moving to a "new system" in 3 days and the DCX boxes wont be handed out anymore....or something.
I'm totally confused. I was so focused on doing the equipment return I didn't pay close enough attention.
Can anyone shed light on what he was trying to tell me?
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Yeah that doesnt really make sense.
I guess atlantic might be different than Ontario, etc (as it used different equipment)... but I really dont see it being that different.
My understanding, rogers has NEVER done buybacks on boxes.
I think they are getting the IGNITE stuff out there now?
(and then hopefully.. its then the same across the board! same hardware and not different like right now)
All new users likley then will be signed up on this service.
That doesnt mean that those boxes are completely useless.
My guess is that they will keep going on the regular cable service TV for a good 5-10 years min.
You could sell them privately to someone with the service still.
Gosh, we are certainly disappointed to hear you've decided to cancel your TV services with us. 🙁 Any particular reason for this? We love getting any feedback that will help us improve as a business!
As for the store agent mentioning the buyback of your cable TV boxes, I do believe he was referring to our on-going promotion for customers who are moving to our Ignite TV services who have the ability to trade in their owned NextBoxes for a Credit. Here is some more detailed information on how it works for those who may be interested:
Customers residing in our cable footprint who activate Ignite TV services with us, will receive a $25 bill credit for each eligible NextBox 2.0 or 4K they trade-in and will receive a $50 bill credit for each eligible NextBox 2.0, 3.0 or 4K PVR they trade-in. The credit is tax inclusive. Customers can trade in as many eligible boxes as they want. This offer was made available on October 2, 2018, and may expire at any time.
Please note the following points to mention:
I hope this information is useful! 😁
As for the store agent mentioning the buyback of your cable TV boxes, I do believe he was referring to our on-going promotion for customers who are moving to our Ignite TV services who have the ability to trade in their owned NextBoxes for a Credit.
That I believe explains perfectly what he was mentioning to us. Thank you.
As to your question about us cancelling, while it may be hard to believe, we simply do not watch TV any more. 🙂
Good morning and welcome, @bobble!
Yes, this offer is still available. 🙂
The boxes that are eligible are as follows:
For the $25 Credit:
For the $50 Credit:
Hope that helps!