Rogers Ignite Internet Package Pricing - Website vs. Billed

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I've Been Around
Posts: 1

Rogers Ignite Internet Package Pricing - Website vs. Billed

My roommate and I bought a 1Gbps unlimited internet package from Rogers...  everything went fine except when I received the bill for this month , which goes as in the picture.

 

Sans titre.png

 

But the thing is, when I re-check on the website, the pricing for 1Gbps unlimited internet plan is $104.99/month plus applicable taxes .  I've tried to contact the live chat support on the website, but to no avail and they just said session timed out.  

 

Inkedrogers internet plan_LI.jpg

 

 

 

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Moderator
Moderator
Posts: 1,931

Re: Rogers Ignite Internet Package Pricing - Website vs. Billed

Good evening @amirul,

 

Welcome to the Rogers Community and thanks for your post!

I understand your desire to ensure that you get the best pricing for your package.

 

If you subscribed to your package months ago, the price may have changed since then and your account's package won't be changed until you contact us to do so.

 

Keep in mind that if you get a discount on your current services, it may not be compatible with the lower priced internet tier you see online.

 

If you would like us to review your current services, you may visit www.rogers.com/contactus or send a Private Message to us here @CommunityHelps. Please click HERE, for instructions on how to send a Private Message. 

 

Regards,

 

RogersMaude

I Plan to Stick Around
Posts: 66

Re: Rogers Ignite Internet Package Pricing - Website vs. Billed

My internet plan says its ROGERS IGNITE 100U for $103.99 I dont see it on https://www.rogers.com/consumer/internet

it shows 

ROGERS IGNITE 75U for 69.99

ROGERS IGNITE 150U for 84.99

ROGERS IGNITE 300U for 94.99

I assume ive been paying 103.99 for internet 100Mbps when I could be paying 84.99 for 150Mbps

 

 

Resident Expert
Resident Expert
Posts: 2,699

Re: Rogers Ignite Internet Package Pricing - Website vs. Billed

@untouchable855 : The 100U is probably an older package. Rogers will need to look at your overall price (if you have more than internet). See post 2 on how to contact the mods here on the forum via PM, or contact Rogers in one of the many other ways available:

 

  https://www.rogers.com/consumer/support/contactus