02-18-2018
02:16 PM
- last edited on
02-18-2018
02:18 PM
by
RogersZia
Hey guys... It used to be Rogers Concierge was 1844 556 8643 direct line contact. Now I cant get to them anymore. When you now call that number it redirects to the main Rogers line at 1888 764 3771. I was told by someone in billing that it has always been 1844 226 1344. I called that number just now and it acts like the rogers main number. Anyone know the direct number? Why is Rogers changing up the directory again?? ARGH!!
***Edited Labels***
Solved! Solved! Go to Solution.
03-16-2018 10:11 PM - edited 03-16-2018 11:08 PM
Thank you for your post and welcome to the Rogers Community Forums! 😃
My apologies for the delay in response to this matter. I can understand how having a direct line to the Rogers Concierge team is super convenient as no one enjoys being transferred around to different groups to have their questions or concerns addressed.
Currently, the main 1-888-ROGERS1(1-888-764 3771) number is the best number to contact us. Feel free to contact us via Private Message @CommunityHelps as we can assist with all issues related to Customer Service/Billing/Promos etc.
For more information on our Private Messaging system please Click Here.
I hope this helps!
RogersTony
02-18-2018 06:06 PM
Hello @pac_west227,
Thanks for reaching out. It's definitely frustrating to not be able to reach the right team when you need them.
The numbers we have for Concierge are 1-877-696-6839 for general inquiries, and 1-844-226-1344 if you have the extension for an agent. In the meantime, you can also reach them by live chat here.
We'll look into it and if there are any issues with calls being redirected, we will update you with our findings.
RogersShaun
03-06-2018 03:15 PM
As of yesterday,
@RogersShaun wrote:Hello @pac_west227,
Thanks for reaching out. It's definitely frustrating to not be able to reach the right team when you need them.
The numbers we have for Concierge are 1-877-696-6839 for general inquiries, and 1-844-226-1344 if you have the extension for an agent. In the meantime, you can also reach them by live chat here.
We'll look into it and if there are any issues with calls being redirected, we will update you with our findings.
RogersShaun
that number continues to be redirected to the general customer customer service number.
03-07-2018 02:55 PM
Hello @gracieh,
I just made a call to 1-877-696-6839 and was presented options for our Move Concierge team.
Perhaps I was mistaken and you were referring to a different team? If so, please let me know and I'll try to find the correct information for you.
RogersShaun
03-09-2018 12:40 PM
I agree. I've always had the Rogers Concierge number in my phone as; 1-844-556-8643. When I called it a few weeks ago, it was redirected to a Rogers main line now.
I've been using that number for years and the only reason I am still a loyal Rogers customer.
I would appreciate the NEW direct phone number for Rogers Concierge (not a Move Concierge team), but a Concierge team that can help with ALL issues related to customer service/billing/promos/ etc. I do not wish to call into the Rogers main line number as that isn't helpful...
03-16-2018 07:17 PM
I agree, very frustrating that this number now re-directs to the rogers main line.
Please post the new number to Rogers Concierge (Manager / Retention... NOT moving concierge)
03-16-2018 09:39 PM
03-16-2018 10:11 PM - edited 03-16-2018 11:08 PM
Thank you for your post and welcome to the Rogers Community Forums! 😃
My apologies for the delay in response to this matter. I can understand how having a direct line to the Rogers Concierge team is super convenient as no one enjoys being transferred around to different groups to have their questions or concerns addressed.
Currently, the main 1-888-ROGERS1(1-888-764 3771) number is the best number to contact us. Feel free to contact us via Private Message @CommunityHelps as we can assist with all issues related to Customer Service/Billing/Promos etc.
For more information on our Private Messaging system please Click Here.
I hope this helps!
RogersTony
03-16-2018 11:09 PM
03-17-2018 08:26 AM