Rogers Buyers Remorse Policy

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Moderator
Moderator
Posts: 44

Re: Rogers Buyers Remorse Policy

Hello @DylanDel

 

A warm welcome to the Rogers Community Forums! Thanks for your first post!

 

As long as you are within the 15 days Buyers Remorse period you will be able to return the iPhone 11 to us and pay a little extra to the iPhone 11 Pro. The iPhone 11 Pro will need to be on one of our new financing plans.

 

If the device was purchased through customer service, you will just need to ship back the device to us.

 

I hope this helps!

 

Cheers

RogersHarry

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I've Been Here Awhile
Posts: 2

Re: Rogers Buyers Remorse Policy

If I am not satisfied with my phone can I cancel the service?

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Resident Expert
Resident Expert
Posts: 2,756

Re: Rogers Buyers Remorse Policy

it depends. did u buy it directly from Rogers or one of their third party stores?

I am not quite sure if the satisfaction guarantee is the same across corporately owned stores and third party re-sellers so its best to check with the actual retail store you purchased it from and inquire what is their return policy and cancellation policy

I always inquire what is the satisfaction guarantee or cancellation policy Before I buy a new phone or do a hardware upgrade, cus well that is just something I need to know before hand.



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I've Been Here Awhile
Posts: 2

Re: Rogers Buyers Remorse Policy

I have 1 line with a phone. Added a second line. I have a shared plan. Pay monthly. I have only had the phone for a week. It was new.

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Moderator
Moderator
Posts: 24

Re: Rogers Buyers Remorse Policy

Hey @Kdarby

 

Welcome to the Rogers Community Forums and congrats are in order on your very first post with us! 🙌 I hope you're staying safe and sound. A new device is always exciting and as a consumer myself, I know how important it is to be happy with your new purchase! I'm saddened to hear that you're not content with your new hardware, what's the reason for wanting to return your device? 

 

Our Buyers Remorse Policy, provides you with the option of returning your device within 15 days of your purchase date. How did you go about purchasing the device and where? You can find more details on our return policy if you Click Here

 

While I can't officially endorse any third party products or websites, I've found this website super helpful ensuring I make a sound decision pertaining to purchasing a new device, www.gsmarena.com. I hope this helps! 😊

 

Regards, 

 

RogersJo