Rogers Ambassador Team?

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Moderator
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Posts: 1,158

Re: Rogers Ambassador Team?

Good evening @nctngn,

 

I understand that you have reservations, if you do not wish to reach out to us via PM @CommunityHelps you can arrange to have a call back set up by following the steps mentioned in this post.

 

 

 

 

RogersZia

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Re: Rogers Ambassador Team?

Got a call from rogers

 

Recieved a call from rogers offering me a $50 plan for 10gb because i cancelled my services with rogers
The winback dept called to offer me tagt plan so i said yes of course .. he put me on hold and never returned
I waited for 15mins and then i hung up thinking that they will call back but it never happened
I would appreicate a call back

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Posts: 985

Re: Rogers Ambassador Team?

Hello, @Giselle0430

 

Welcome to the Rogers Community Forums!

 

That is a really awesome offer I don't blame you for jumping at the opportunity to sign up for it. It is very strange that you were left on hold for so long without so much as a callback. =(

 

We will need to pull up your information on file to see which agent you spoke to so we can have them reach back out to you to process the offer. Please send a Private Message to @CommunityHelps so we can get started.

 

Not familiar with our Private messaging system please Click Here.

 

RogersTony

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Re: Rogers Ambassador Team?

Missed a call from Ambassador team and now have called multiple times and left voice mails with no one has called me back. Also talked to a few agents and they made notes for a call back but still no one has responded which has been over a week since original call. My cancellation is coming up so I'll end up going with the new service if I can't get a resolution on my current services.

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Posts: 566

Re: Rogers Ambassador Team?

Greetings @ronm0428,

 

We appreciate you posting your concern in the Rogers Community Forums! I'm sorry to hear that you have yet to get a response back regarding the offer that was presented, I'd be pretty disappointed as well. 🙁

 

Do you happen to know if they left a detailed note on your account outlining the offer that they provided? Would you be able to send us a Private Message @CommunityHelps so we can investigate this further for you? 

 

For more information on how our Private Messaging system works, please CLICK HERE.

 

Kindest of regards,

RogersLaura

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Re: Rogers Ambassador Team?

I had asked for a termination of home internet plan and recd an email from the ambassador team asking me to call back at  1-866-600-9112.

Each time i call them i am directed to leave a voice mail - at this point I've probably left about 4 voice mails without any call back whatsoever.

I am scheduled to terminate my internet plan in next 5 days and need to communicate to Bell if I would be taking their services. 

Please support by enabling a connection to the ambassador/winback team.

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Posts: 52

Re: Rogers Ambassador Team?

Hello @leogeorge,

 

Thank you for your post, we hope you and your loved ones are doing well and keeping safe.
We are sorry to hear you haven't been contacted after leaving several voicemails to the ambassador team.


Are you aware if they left a note on your account detailing the offer that they provided when they initially got in touch you via email? You can also send us a Private Message @CommunityHelps so we can take a closer look for you.

 

 

Not familiar with our Private messaging system please Click Here.

 

Awaiting your reply, 
RogersRob