Rogers Ambassador Team?

[RogersZia]

Good evening @nctngn,

I understand that you have reservations, if you do not wish to reach out to us via PM @CommunityHelps you can arrange to have a call back set up by following the steps mentioned in this post.

RogersZia

[Giselle0430]

Got a call from rogers

Recieved a call from rogers offering me a $50 plan for 10gb because i cancelled my services with rogers
The winback dept called to offer me tagt plan so i said yes of course .. he put me on hold and never returned
I waited for 15mins and then i hung up thinking that they will call back but it never happened
I would appreicate a call back

[RogersTony]

Hello, @Giselle0430

Welcome to the Rogers Community Forums!

That is a really awesome offer I don't blame you for jumping at the opportunity to sign up for it. It is very strange that you were left on hold for so long without so much as a callback. =(

We will need to pull up your information on file to see which agent you spoke to so we can have them reach back out to you to process the offer. Please send a Private Message to @CommunityHelps so we can get started.

Not familiar with our Private messaging system please Click Here.

RogersTony

[ronm0428]

Missed a call from Ambassador team and now have called multiple times and left voice mails with no one has called me back. Also talked to a few agents and they made notes for a call back but still no one has responded which has been over a week since original call. My cancellation is coming up so I'll end up going with the new service if I can't get a resolution on my current services.

[RogersLaura]

Greetings @ronm0428,

We appreciate you posting your concern in the Rogers Community Forums! I'm sorry to hear that you have yet to get a response back regarding the offer that was presented, I'd be pretty disappointed as well. 🙁

Do you happen to know if they left a detailed note on your account outlining the offer that they provided? Would you be able to send us a Private Message @CommunityHelps so we can investigate this further for you? 

For more information on how our Private Messaging system works, please CLICK HERE.

Kindest of regards,

RogersLaura