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Roam Like Home triggers

nsarine1
I Plan to Stick Around

From the FAQ:

 

What actions trigger the daily charge?

The daily charge of $5/day* will be triggered by the first instance of either a voice call (made or received), outgoing text or MMS, or the use of data over the network when roaming in the U.S (like sending an email or updating your Facebook status, for example).  Don’t worry, incoming text messages will not trigger a daily charge.

 

I'd like to know if a received call needs to be answered for it to trigger or if it will trigger as soon as the phone rings.  I am used to receiving texts and calls (without answering) while roaming.  Just turn data off while roaming and I don't have to worry about being charged unless I make calls or send texts...

 

Thanks!

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Roam Like Home triggers

RogersAliciaG
Retired Moderator
Retired Moderator

Hi @nsarine1

 

I hope I can clarify your Roam like home question.  Smiley Wink

 

    • Make or receive a phone call (to Canada or to a number that is local to the ROAM LIKE HOME eligible country that you are in)

When you are traveling if you receive a call and you do not answer the phone the connection is not completed so you would not be charged,

 

 

 

Thanks

RogersAliciaG

View solution in original post

52 REPLIES 52

Re: Roam Like Home triggers

RogersAliciaG
Retired Moderator
Retired Moderator

Hi @nsarine1

 

I hope I can clarify your Roam like home question.  Smiley Wink

 

    • Make or receive a phone call (to Canada or to a number that is local to the ROAM LIKE HOME eligible country that you are in)

When you are traveling if you receive a call and you do not answer the phone the connection is not completed so you would not be charged,

 

 

 

Thanks

RogersAliciaG

View solution in original post

Re: Roam Like Home triggers

nsarine1
I Plan to Stick Around

Thanks @RogersAliciaG!

 

That's a shame regarding the voicemail.  I might just have to disable my voicemail before leaving the country then...

Re: Roam Like Home triggers

Hello @nsarine1

 

I would like to add a correction and all instances of phone usage as well. Voicemail trigger does not charge the customer, this isn't Prepaid, as Prepaid uses airtime for receiving voicemail (rules are different and not relevant here)

Voicemail trigger does not cause Roam like home to Charge you for that day.

 

Hope this will clarify:

 

RoamLikeHome Usage: (TR) = Trigger and (NT) = No Trigger 

 

(TR) Make Calls

(NT) Receive Calls (this is only if the call comes in and you DO NOT answer or it goes to voicemail. If you answer the incoming call, then Roam Like Home will be triggered)

(TR) Use Data (Upload or Download)

(NT) Use Wifi (Upload or Download)

(TR) Send SMS

(NT) Receive SMS

(TR) Send MMS

(TR) Receive MMS 

(NT) Voicemail

(TR) Call Fowarding

 

(NT) Airplane Mode

(NT) Bluetooth

Messaging Apps: See Data/Wifi or SMS/MMS

 

Hope this clarifies everything.

Voicemail is not a trigger as it is a server end. If you are calling your voicemail to check it, your are MAKING a call. It is trigger because you are calling, not because its voicemail. (You are calling back canadian number anyway)

 

Hope this helps and clarifies thing.

 

@RogersAliciaG hope that helps! 🙂

 

 

Re: Roam Like Home triggers

@ShakTiburon

 

Thank you for your insight I have updated my post  Smiley Happy

Re: Roam Like Home triggers

Awesome! ^__^

 

Edit:

I still can't find answer to MMS. I would assume it is not triggered as it SHOULD follow the same suit as SMS.

but MMS has always been tricky.

Re: Roam Like Home triggers

nsarine1
I Plan to Stick Around

Thanks @ShakTiburon!

 

Now let's clarify the Call Forwarding then.  How is it different when one is roaming compared to when one is not roaming?  Isn't the forwarding set centrally and the network would not need to reach my phone (it should know that forwarding is set even before reaching my phone)?

If I'm mistaken, let's clarify the cases.  Let's say I have a plan that includes 2500 call forwarding minutes, and I set it to forward to another number before leaving the country.  Then, when I'm roaming, and someone calls me, would all of the following result in a trigger?

 

1.  Calls forwarded to a non-Canadian number

2.  Calls forwarded to a Canadian number that is also roaming at the time

3.  Calls forwarded to a Canadian number that is not roaming at the time

 

Thanks again!

Re: Roam Like Home triggers

Call Forwarding is set to network and your account profile yes. But it uses Call Forwarding Minutes/AirTime. That is why it is triggered.

This is my understanding. I personally don't use call forwarding...

 

Spoiler
I am willing to ship my phone (turned on) to US with a false address (so it gets returned to sender) and call forward it to see what happens LOL

But realistically, that would be weird to do.


So I would suggest, don't call forward it, unless someone here in the community, confirms it isn't triggered.
Before roam like home. If a user did call forward and went roaming to US, they would be charged Roaming regardless.
Roaming and Long Distance rules are based on how the tower in switches work... So this is essentially now made into a standard on how all the features work.
Roam Like Home, is a billing based feature not an actual feature for every instance of calls or event.
In otherwords, it is calculated AFTER once your billing cycle completes. (How the back end works, will stay a mystery to public)

That's my two cents in that regard.

 

Edit: Updated Info.

Re: Roam Like Home triggers

Hi @ShakTiburon,

 


Thank you for your posts, we appreciate that you took the time to bring the Roam Like Home Trigger/no Trigger to our attention. Just thought I'd jump in to clarify the MMS for you.

 

With smart devices the data needs to be enabled in order for MMS to work, so as long as data roaming is turned off the MMS will not work and incoming MMS will not trigger the roam like home. The user will receive an SMS size /expire type message with a download button option. If the user decides to turn on data roaming this will trigger the Roam like home. As for messaging devices or not so smart devices, most of these phones do not need data to be enabled to receive MMS because of APN settings. I happen to use a messaging phone myself and it actually doesn't give an option to turn off data, mine gives the following two options: 'Always online' -or- When needed'.

 


Hope you find this useful

RogersArthur

Re: Roam Like Home triggers

The MMS option does use data as a protocol. This is already clear on how the MMS service works in the back end; and MMS is ignored for all data usage on smartphones/cellphones (from billing perspective) this is correct.

Roam Like Home,is a Billing Feature; that's why the clarification is needed. My concern would be, does it ignore it as well? or counts the data to trigger the event?

And you're a non-smart phone? Your messaging for MMS is using WAP browser. [Actually MMS uses WAP browser on SmartPhones too, but WAP is built into APN of Data)
On a cellphone, if you go into APN and delete the WAP browser setting (The original Data back in the good ol' days) your MMS will turn off / fail as well.
Essentially, again, its ignored from billing aspect, as WAP Browser uses data in Bytes and Kilobytes, its heavily compressed data, so I guess Roam Like Home should ignore it too and not trigger it?

That's where my confusion comes into play? Where is a manual for this stuff? haha

Thank you for the input!
So there you have it folks, as of now Clarifcation for MMS is "Triggered" as it is received (and the only way to receive it is Data) as stated by @RogersArthur.

Edit: I can't update the Chart.

 Can any of you lovely Mods Update the (**) to (TR) (copy&paste the color format)? Thank you.

Re: Roam Like Home triggers

Thanks @RogersMoin for updating it ^__^

Re: Roam Like Home triggers

@ShakTiburon - You are very welcome! Interesting thread, thank you for sharing your expertise with the CommunitySmiley Happy

Re: Roam Like Home triggers

Hi, I have a question about receiving SMS/Calls while abroad... Normally when I travel I use Roam Like Home anyways but when I travel to our home country (Malta) I use a local SIM card so I can communicate easier with family and friends who live there. My question is, if I put my Rogers SIM inside one of my old phones and leave data roaming off, will I be charged for any received texts I get while i'm away? I just want to see who is texting and calling me on my Rogers phone then I can respond via my Maltese phone or WhatsApp etc. Also will I be charged for any phone calls received so long as I let them go to voicemail instead of picking them up? I just don't want to be paying the roam like home $10/day just to receive texts and see who is calling me.

 

Also I had a representative claim I would not see caller ID on phone calls while I am roaming, however this doesn't make sense and when roaming previously caller ID has been fine. Can anyone confirm/deny this?

 

Thanks guys!

Re: Roam Like Home triggers

nsarine1
I Plan to Stick Around

On my last bill I had a one-day Roam Like Home charge ($10, England) for a day in which I had data roaming off, did not make any calls, nor send any texts.  The rep did refund me the charge, but said that the phone must be turned off or SIM removed in order to not be charged.  He said that the phone registering/communicating with any non-Rogers tower would cause the charge to occur, no matter if data roaming is off.  Is this true??  It was never mentioned in this thread that a simple registration with the network is a trigger!

 

@jackthecompguy, receiving calls and not picking them up, and receiving SMS, will not trigger Roam Like Home, as confirmed in this thread.  Someone else hopefully has the answer to your question about caller ID...

 

Thanks!

Re: Roam Like Home triggers

Personally i beleive this less the fault of the carrier, than the PHONE itself, etc.

 

I have seen the same acocunts on roaming (weither roam like home, or any other type of roaming fees).


I think its often the phone itself.  That even while roaming is OFF on the device..
Like stated, as long as the phone is on, the sim in, it will register on the phone network (for emergency purposes, to be able to make an emergency call, etc.  Technically ANY sim could do this.  A de activated sim, will still connect to a cellular network and be able to make an emergency call)

It seems that sometimes the phone, regarless of the roaming being off.. sill sometimes transmits a LITTLE bit of data, etc.. which can be enough to trigger it 😞

 

I have seen / heard this happen to others, as well as myself, even before the roam like home existed.



Re: Roam Like Home triggers

christophermkim
I Plan to Stick Around

This was very helpful clarification re: what triggers the roam like home or not (especially around receiving calls but not answering them).

 

Somewhat related question on how long-distance charges are calculated when you're roaming like home:

 

I know the idea about Roam Like Home is that your calls, data and text are like they would be if you're "at home", ie. Canada. My question is, which of these situations would a long-distance charge apply (in addition to the Roam Like Home fee). For all of these example, let's say you're roaming in the US and the calls are answered (ie. you have a conversation). I've indicated Y/N for whether I think You and the Other Party would be charged long distance, but I'm not sure.

 

- A Canadian number (who's in Canada) calls you: N (You); Y (Them)

- A Canadian number (who's also in the US) calls you: N (You); Y (Them)

- A US number (in the US) calls you: N? (You); Y (Them)

- A US number (in Canada) calls you: N? (You); Y (Them)

- You call a Canadian number (who's in Canada): N (You); N (Them)

- You call a Canadian number (who's in the US): Y (You); Y (Them)

- You call a US number (in the US): N (You); Y (Them)

- You call a US number (in Canada): Y (You); Y (Them)

 

Anyone know the policy?

Re: Roam Like Home triggers

Kritiker
I've Been Here Awhile

...

RoamLikeHome Usage: (TR) = Trigger and (NT) = No Trigger 

 (TR) Make Calls

(NT) Receive Calls

...

 


Shouldn't this read:

(TR) Make Calls

(NT) Receive but not answer Calls

(TR) AnswerCalls

 

Re: Roam Like Home triggers

Kritiker
I've Been Here Awhile


Call Forwarding is set to network and your account profile yes. But it uses Call Forwarding Minutes/AirTime. That is why it is triggered.


I do not understand the above comment about Call Forwarding (by itself) triggering Roam like Home. Is this for the called line or the line to which the calls are forwarded?

 

The setup:

2 phones, A and B, both travelling, both with Roam like Home activated.

  • Phone line A forwards calls to phone line B
  • Phone A answers no calls, makes no calls and sends no texts
  • Phone A has Data Roaming turned off
  • Phone B has Data Roaming turned on
  • Assume the 2,500 minute Call Forwarding limit isn't exceeded

Questions:

  • Does phone A ever actually receive any calls?
  • Does Phone A trigger Roam like Home just by being on?
  • Does a phone call to line A trigger Roam like Home for line B even if it isn't answered by Phone B?
  • Does a phone call to line A trigger Roam like Home for line A even if it isn't answered by Phone B?
  • Does a phone call to line B trigger Roam like Home for line B even if it isn't answered by Phone B?
  • What happens if the 2,500 minute limit is exceeded?
  • What about using phone B as a hotspot for phone A while travelling (possibly including using WiFi Calling (to Canada))?
  • Are there any other implications, charges or side effects?

Thanks.

Re: Roam Like Home triggers

BS
I'm a Senior Advisor

@christophermkim wrote:

This was very helpful clarification re: what triggers the roam like home or not (especially around receiving calls but not answering them).

 

Somewhat related question on how long-distance charges are calculated when you're roaming like home:

 

I know the idea about Roam Like Home is that your calls, data and text are like they would be if you're "at home", ie. Canada. My question is, which of these situations would a long-distance charge apply (in addition to the Roam Like Home fee). For all of these example, let's say you're roaming in the US and the calls are answered (ie. you have a conversation). I've indicated Y/N for whether I think You and the Other Party would be charged long distance, but I'm not sure.

 

- A Canadian number (who's in Canada) calls you: N (You); Y (Them)

- A Canadian number (who's also in the US) calls you: N (You); Y (Them)

- A US number (in the US) calls you: N? (You); Y (Them)

- A US number (in Canada) calls you: N? (You); Y (Them)

- You call a Canadian number (who's in Canada): N (You); N (Them)

- You call a Canadian number (who's in the US): Y (You); Y (Them)

- You call a US number (in the US): N (You); Y (Them)

- You call a US number (in Canada): Y (You); Y (Them)

 

Anyone know the policy?


I think you are correct on most of these, except I am not sure about the following ones.

 

You call a Canadian Number (who's in the U.S.) N (you) Y (them) - as it doesn't matter where they are in the world, you have called their phone number which is a Canadian number.

You call a US number (in the US) N (You), for them depends upon when their own plan, and how it charges their calls - you are calling their local phone area.

You call a US number (who is in Canada) N(You) Y (Them)  This is because you are calling a US number, it doesn't matter that they are outside their country or local area.

 

Correct me if I am in error.

Bruce

Re: Roam Like Home triggers

lewisali
I've Been Around

Hi!  I was enrolled in the program a few months ago.  Thought it would be good for an "emergency situation" while overseas but didn't expect to use it much because I'm very careful to have my data roaming turned off and don't make phonecalls while away.  I DO use iMEssage however, and wifi for browsing the internet when in hotels.  Somehow, I guess one of my iMessages must have been sent as SMS and it triggered the daily 10 dollar charge.  I was especially irritated  because I had no idea the charge had been triggered until I received my bill several weeks later.  My question is - has Rogers since developed a way to notify you as soon as you trigger the charge and start your 24 hour period?  If I've cost myself 10 dollars, I'd at least like to make use the phone and get some "value" for the charge!  Thanks in advance 🙂

Re: Roam Like Home triggers

Hi @lewisali,

 

 

Welcome to the Community and thank you for sharing your experience with us.

 

Typically a welcome notification is sent out as soon as the device is connected to the foreign network. If you only wish to use your device over wifi I would recommend you to keep your phone on airplane mode. This would avoid any accidental Roam Like Home or roaming charges as you've mentioned. 

 

Just as an FYI, RLH charges trigger once every 24 hours, and only when you make or receive a phone call, send an SMS/MMS, or use data i.e. browse, maps or an application.

 

 

 

RogersZia