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Roam Like Home triggers

nsarine1
I Plan to Stick Around

From the FAQ:

 

What actions trigger the daily charge?

The daily charge of $5/day* will be triggered by the first instance of either a voice call (made or received), outgoing text or MMS, or the use of data over the network when roaming in the U.S (like sending an email or updating your Facebook status, for example).  Don’t worry, incoming text messages will not trigger a daily charge.

 

I'd like to know if a received call needs to be answered for it to trigger or if it will trigger as soon as the phone rings.  I am used to receiving texts and calls (without answering) while roaming.  Just turn data off while roaming and I don't have to worry about being charged unless I make calls or send texts...

 

Thanks!

 

***Edited Labels***

52 REPLIES 52

Re: Roam Like Home triggers

jmullan99
I've Been Here Awhile

If I turn data roaming off, and I receive a text message, will I still be charged $5 for that day?

 

I have internet while in the US. what I want is to only use use roam like home if i need to make a call, or if an incoming call is one that I want to answer.  short of keeping the phone off, is there a way to handle this?

 

Re: Roam Like Home triggers

BS
I'm a Senior Advisor

If your data is off, and you don't make text messages - you are not charged for received texts, it doesn't trigger roam like home.  If you turn your data on, it triggers it and you use your home bucket of data, for 24 hours, if you call,  same thing, you trigger and pay the 5.00 and use your home bucket of voice, and if you send texts, the same thing applies.

 

There are others on here who have answered this more thoroughly in other threads, who could help you, and it is in the support FAQ's too.

 

But your basic question -  "If I turn data roaming off, and I receive a text message, will I still be charged $5 for that day? - no you are not charged for incoming texts. (as I understand it)

 

I have internet while in the US. what I want is to only use use roam like home if i need to make a call, or if an incoming call is one that I want to answer.  short of keeping the phone off, is there a way to handle this?

 

The trigger of roam like home of 5.00 per day occurs whether you use data, or make a phone call. received or made.

 

I have never understood fully what happens with an incoming phone call whether it triggers if you don't pick up - but certainly if you answer it will, or decide to check voice mail and I think (not sure) that if your message goes to voice mail, you will trigger it because in effect I think your phone sends it to voice mail.

 

If someone doesn't give you an answer before you need it before you go, just call in or chat (other ways are available, those are just my preferences) and walk through your questions and understand fully implications of anything you think may happen.

 

Or you can always go real safe and just turn it off - it is only 5.00 dollars a day for sure and if you don't want data to trigger it, then keep roaming data turned off.

 

Bruce

Re: Roam Like Home triggers

DirkS
I've Been Here Awhile

Hi all - so, first post here.  Just found this forum, and this thread, after chatting online with customer service, and now I'm thoroughly confused.  I just upgraded to a plan that's eligible for Roam like home, and chatted with customer service to see how it worked, because I live very close to the US border, and don't want to accidentally rack up charges I don't want.

 

Now, previously, as long as I had roaming turned off on my phone, if I went into the US (which I do reasonably often), I wasn't charged a thing unless I:

- made/answered a call

- sent a text

- turned on roaming and did something that used data.

That was fine, and I thought it would be the same for RLH - and the discussion here seems to agree.

 

However, the customer service agent I was just chatting with stated, repeatedly, that even with roaming turned off on my phone, that as soon as my phone connected to a US provider's tower, even if I didn't make a call, send a text, etc, I would be charged. He stated the *only* way to not be charged was to turn off the phone or put it into airplane mode before crossing the border.

 

Soooo... which is it?

Thanks!

Dirk

Re: Roam Like Home triggers

Hi @DirkS,

 

Welcome to the Community!

 

I know accidental roaming charges can add up, especially if you're close to the border. You had it right the first time, Roam Like Home charges trigger once every 24 hours, and only when you make or receive a phone call, send an SMS/MMS, or use data i.e. browse, maps or an application.

 

I would recommend you to keep data roaming off at all times only because you live close to the border.

Have there been previous instances where you've been billed for roaming in US while in Canada?

 

Hope this clears things up for you:)

 

 

 

 

RogersZia

Re: Roam Like Home triggers

DirkS
I've Been Here Awhile
Thank you for the confirmation. I thought what the other rep was telling me was a little unlikely. Of course, I now wonder how many other people he's given the wrong information to...

To answer your question - yes, I've had it happen, but only once or twice over many years. I'm hoping not to see it again. 🙂

Re: Roam Like Home triggers

careh
I've Been Here Awhile
Is this reply still correct? When I spoke to a Roger's rep they were telling me an *incoming* text to my Roger's phone when my Rogers phone is outside Canada would result in a charge. It *used* to be that an *incoming* text was always no charge no matter where your phone was.

Re: Roam Like Home triggers

Hello @careh,

 

Thank you for your post and Welcome to the Rogers Community Forums! 😃

 

This reply is still accurate, you have no control over incoming text messages so even while traveling it should not trigger the Roam Like Home charge on your bill. This only applies to Text messages via SMS and not RCS messages from Apps like WhatsApp which rely on Data.

 

I hope this helps!

 

RogersTony

Re: Roam Like Home triggers

Hi there

So here's my scenario - i'm travelling to my home country and I have 2 iPhones - an iPhone X which I love and is my main phone, and a second iPhone 6s that houses my SIM card from my home country. When I go there I am going to swap the SIMs and have my Rogers SIM in the 6s and the home SIM in the X, and I do not want to incur charges for Roam Like Home. I know that if I make/receive a call or send an SMS I will be charged the $15 for Roam Like Home for the day, however if I keep data roaming off and do not make any calls or send any texts, will I be charged for any texts that I receive?

Re: Roam Like Home triggers

Truthfully.. i dont trust the data roaming disable part.

You would be better to put it in AIRPLANE mode.. which shuts off all the antennas.
You can turn wifi back on, if you want to connect it that way.

Re: Roam Like Home triggers

Good evening @jackthecompguy,

 

Thanks for your post!

Verifying before travelling is definitely the right thing to do to avoid getting surprise charges on your next invoice.

 

While abroad, you’re only charged on days you use your device (make/receive a call, send a text, use data), and you will only be charged for a maximum of 15 days per monthly bill.

 

If you do not place or receive phone calls or send out text messages, the daily fee will not be generated. However, make sure that you're data is properly turned off as your phone might automatically connect to the local network if enabled. If there are data transmissions via mobile network, the charge will be generated, even if it is minimal.

 

Don't hesitate to let us know if you have any other questions!

Also, feel free to visit our Roaming Support page for more information.

 

RogersMaude

Re: Roam Like Home triggers

If I am on roam like home while travelling in Mexico will i be charged for calls forwarded to my office in canada

Re: Roam Like Home triggers

Good day @eddiga,

 

Welcome to the Rogers Community and thank you for posting your inquiry!

It's a good thing that you reached out before travelling. This way you'll know what to expect when you get your next bill.

 

If the call forwarded is picked up or answered, it will trigger the daily Roam Like Home charge for your line.

Checking your voicemail will also trigger the daily roaming charge. If you’ve already used wireless voice or data during the current 24-hour period, there is no additional charge.

 

If you want to prevent being charged for the Roam Like Home daily fee, you first of all want to turn Data Roaming off in the settings of your phone. Ensure that your phone is in airplane mode, which will prevent your device from receiving any calls, texts or using any data.

 

If you want to use your phone on Wi-Fi only, you may want to leave your SIM card at home and forward the calls to your office, that way it would not generate roaming charges.

 

Hope this helps!

 

RogersMaude

Re: Roam Like Home triggers

Texting Charges While Travelling

 

I'm really fluent with the Roam Like Home and data management for my account, but I've just arrived in South America and had a ton of texts in and me sending many out and it occurred to me, these may be billed as long distance. With data off and using just wifi, is there a way to ensure I text with just people's emails or what should I do? Thanks!

Re: Roam Like Home triggers

Hello, @Tinabarks.

 

Welcome to the Rogers Community Forums! 

 

Thank you for posting from South America, enjoy your trip. 🙂

 

I appreciate your account management aptitude, it's definitely an asset. If I understood correctly, after you have arrived there were a lot of texts waiting; you've replied while data was off. Did you receive Roaming Welcome SMS?

 

I'm assuming you have an iPhone. In order not to incur any roaming charges for texting; I would put the phone in Airplane Mode, only turn on Wi-Fi and make sure to you iMessage.

 

Community - any more tips on this matter?

 

Cheers,

RogersMoin

 

 

Re: Roam Like Home triggers

Hi, new question that is related.
My husband and I have two phones on the share everything plan. We will be travelling to hawaii in 2 weeks.

1. Is the $7 per phone line? Or per account?

2. If I send my husband a text, does it trigger roam like home for me, but not him? Or can we send between the two phones because they are both on the same share everything plan?

3 In the above scenerio, my husband would not trigger roam like home unless he replies to my text, yes?

4. Do we get any notification that we have triggered roam like home so we can itilize it fully for the 24 hrs? And a notification when that time has passed?

5. If we receive a call from Canada, I assume it triggers roam like home but we would not pay long distance charges, right? And the person calling would not have long distance charges?

6. Would I be able to expect that the text message and data coverage is good in Kauai? Anyone been there? We are staying in Po’ipu.

7. There is no pay per use charges, only the full $7 charge, correct? If we send one text wr have to pay $7?

Thanks!

Re: Roam Like Home triggers

Hello @Mandy31!

 

A warm welcome to the Rogers Community Forums! Thank you for your first post! 😁

 

Your upcoming trip to Kauai sounds amazing! I've always wanted to travel to Hawaii myself! It's definitely a good idea to know what your roaming options are in advance to ensure you are well prepared.

 

Every time you enter a destination that is covered by Roam Like Home, we’ll send you a text message letting you know you’re in a Roam Like Home zone.

 

Hawaii is included in the U.S rate at $7 per day and is charged on each device that uses roaming (talk, outgoing text/picture/video messages, data). Incoming text/picture/video messages are free. Please keep in mind that you would only be charged up to a maximum of 15 days per monthly bill. If you were to leave the U.S to travel internationally, then the International rate of $12 per day for Roam Like Home would apply (up to a maximum of 15 days per monthly bill as well).

 

I would strongly recommend turning your device off or placing your device in Airplane/Flight mode while on an airplane or boat since there is no Roam Like Home coverage with these options and Pay Per Use fees would apply. Once on land, you can turn your device back on or remove the Airplane/Flight mode. 

 

The Roam Like Home daily fee is per device and will be triggered once every 24 hours, and ONLY when you make or receive a phone call, send a text/picture/video message, or use data (example: browse online, access maps or an application, etc.). Once the roaming is triggered, you'll have 24 hours from that time to use it.

 

Example: You make a phone call at 5 pm on a Saturday. Your 24 hour window will be available until 4:59 pm Sunday (the following day).

 

Unfortunately, we do not send notifications for each day you utilize Roam Like Home, we only send the initial "welcome" notification.

 

If receiving an incoming phone call, no long distance charges will apply. If the person calling your number isn't normally charged and they are still located in their plan's coverage area, then you being outside of the country should not affect anything. They can always double-check with their provider as well to be sure.

 

Hopefully, this answered all of your questions! As far as the wireless coverage available in Kauai, it will really depend on their tower strength. Maybe someone here in the Community has visited and can share their personal experience! 

 

Safe travels!!
RogersLaura

Re: Roam Like Home triggers

I have a Rogers mobile plan with unlimited Canada-wide calling, unlimited Canada-wide text, and 5 GB data.

 

Could anybody clarify in which cases below will trigger Roaming like Home while I'm abroad? 

 

Suppose I go to NYC with my phone with my Data and Data Roaming turned off. And I will neither make a call nor send a text in the City. I will not use the Airplane mode in case of emergency calls.

 

RT= Roaming Triggered

NT= Not Triggered

 

1) Someone calls my mobile, and I just ignore it by not answering. -> RT/NT

2) #1 happened, and then the caller is directed to my voicemail and leaves a message. -> RT/NT

3) Someone calls my mobile, and I decline the call by sliding on my phone screen. -> RT/NT

4) #3 happened, and then the caller is directed to my voicemail and leaves a message. -> RT/NT

5) I turned off my mobile before arriving at NYC, and someone leaves a voice message while I'm there. -> RT/NT

6) A telemarketer directly leaves a voice message even though my mobile is turned on. -> RT/NT

7) I receive a regular text in NYC. -> RT/NT

 

Of course, I will never attempt to access my voice messages because it will trigger roaming charges for sure.

 

Thanks in advance!

Re: Roam Like Home triggers

BS
I'm a Senior Advisor

@13244 

 

I hope you get answers that guide you with this - please others who have concrete expamples also add to the list for discussion.

 

This has been discussed before, but it seems that on a basic level, the FAQ and support documents, and calling seems to leave us all a bit confused.

 

There are very many services, like data tool add-ons, and others that are similiar and I hope that with clarity these can all be put into the FAQ's.

 

There was once discussion of a organized help section here on the forum where we could go rather than dig every related post which the information changes.

 

So looking forward to the answers.  I am always trying to wrap my head around it.

 

Thanks for the contribution and request for clarification.

 

I am hoping that a Rogers rep can step in and also point us to any relevent FAQ questions and solutions.

 

Bruce

Re: Roam Like Home triggers

Good evening @13244,

 

Welcome to the Rogers Community and thank you for your post!

 

Making sure you understand Roam Like Home before leaving abroad is ideal to set realistic expectations in terms of billing.

 

Have you had a chance to read through this thread from page 1?

 

To answer your questions, see below:

 

1) Someone calls my mobile, and I just ignore it by not answering. -> NT

2) #1 happened, and then the caller is directed to my voicemail and leaves a message. -> NT

3) Someone calls my mobile, and I decline the call by sliding on my phone screen. -> NT

4) #3 happened, and then the caller is directed to my voicemail and leaves a message. -> NT

5) I turned off my mobile before arriving at NYC, and someone leaves a voice message while I'm there. -> NT

6) A telemarketer directly leaves a voice message even though my mobile is turned on. -> NT

7) I receive a regular text in NYC. -> NT

 

You'll trigger the Roam Like Home daily fee if you place or receive a call, send an outgoing text message or use your phone for data transmissions via mobile data.

 

Hope this helps!

 

RogersMaude

 

Re: Roam Like Home triggers

Incoming Calls/Text Messages When Travelling Abroad

 

Hello there, 

 

As a Rogers customer, I am trying to gain more information on whether someone would be charged long-distance fees for the following scenarios: 

 

A) There is an incoming call to your mobile phone while you are outside of your local calling area but either you ignore it (do not answer it) or decline the call.

For example, I live in Toronto, Ontario. Now say I am on vacation in Florida and my mobile phone's data is turned off but I receive an incoming call that I either ignore or decline. Would I still be charged for any long distance fees or for Roam Like Home charges even though I did not accept/answer the call? 

 

B) The same scenario as above but with text messaging: If I receive a text message to my mobile phone while I am in Florida (for example), but I do not answer it/reply to it, would I still be charged for any long distance fees or Roam Like Home charges?

To my understanding, one would only be charged for long distance fees or Roam Like Home charges for incoming calls if they accept (answer) the call. As with text messaging, they would only be charged for outgoing/sending text messages. 

 

Also, would the above be the same in any international destination (including inside and outside of North America)? 

 

When it comes to Data, I understand that ANY data usage when outside of your local calling area/when abroad will incur long distance fees or Roam Like Home charges. I am aware that the safest bet if you want to use any apps that require an internet connection would be to use Wi-Fi. 

 

Thank you in advance for your time and assistance with these questions! 

Re: Roam Like Home triggers

Good evening @Gloriabl and welcome to the Rogers Community Forums!

 

You've got it right on all counts 🙂. There are no long distance or roaming charges if you do not make or receive a call or send out any text messages. This applies to calls outside of your local calling area, US and international countries. Text message are nationwide (depending on your plan) so you will not be billed if you're out side of your local calling area but still in Canada. You will be billed for sent text messages when you're outside of Canada. 

 

And yes, if you do not wish to be billed for roaming it is best to keep the data roaming turned off and rely on WiFi instead. Please reach back out if you have any further questions or concerns. 

 

 

Hope this helps 🙂!

 

 

 

 

RogersZia

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