Roam Like Home charges

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Lillianlingies
I've Been Here Awhile
Posts: 2

Re: Roam Like Home charges

Re: calling 800 numbers into Canada or the USA from the USA. How do I know which 800 numbers are not covered.
57
Resident Expert
Resident Expert
Posts: 4,142

Re: Roam Like Home charges

Most apply to both countries (and Mexico and other countries sometimes) but the only way to know for sure is probably to try it.  Perhaps a web-search for the number in question (or the company) will turn up applicability to which country...

 

https://en.wikipedia.org/wiki/Toll-free_telephone_numbers_in_the_North_American_Numbering_Plan

 

https://en.wikipedia.org/wiki/Toll-free_telephone_number

 

Note that there are specific paragraphs for US and Canada with more information.



Jasvirgrewal201
I've Been Around
Posts: 1

Re: Roam Like Home charges

I am in India I didn’t text or call back to canada please help me and how I can solve this problem

RogersTony
Moderator
Moderator
Posts: 1,277

Re: Roam Like Home charges

Hello, @Jasvirgrewal201

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it is to be billed for a service you have not used. 😞

 

The Roam Like Home charge will apply if you are travelling outside of Canada to an applicable destination and you use any data, make an outgoing SMS or if you initiate or answer a phone call. 

 

Do you recall using any data on your device? Many apps use push notifications which will use data in the background even if you aren't directly using the device. Feel free to contact us via any of the options listed here: rogers.com/contactus. You can utilize the Live Chat or Social Media Support options if you are unable to call while overseas.

 

I hope this helps!

 

RogersTony

 

 

 

 

Pauly
Resident Expert
Resident Expert
Posts: 2,929

Re: Roam Like Home charges

Don't use data when u leave Canada.