Returning a modem

[arash200]

hi, 

I have cancelled Rogers home internet and Rogers's customer service told me to return the modem to one of the stores in North Vancouver. I went to Park Royal and Capilano mall stores and they told they do not accept it. I have 30 days to return . 

Thank you

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[RogersYasmine]

Greetings @arash200 ,

A warm welcome to our forums, we hope you enjoy being here. 🙂

I'm sorry to hear that you're leaving us, but I understand that circumstances change. Hopefully, we'll see you back again in the future! 

In regards to returning your equipment, I regret to advise that the stores do not accept equipment returns at this time. You should have received an electronic waybill number to the email address of the main account holder within 24-48 hours from when the date of the cancellation was scheduled. If possible, please check your email inbox to see if it has been received. We also recommend checking your spam/junk mail folders as well. Instructions on how to package and return the equipment should be included.

If for some reason, you still do not see the waybill in your email inbox, kindly send us a PM @CommunityHelps so we may investigate and assist you further. For more information on how our Private Messaging system works, please check out our blog.

Much appreciated,

RogersYasmine