Return Kit

[amitpatel188]

I have upgraded my 2 device from rogers store and received my 2 new devices, but not received returned kit. 

When should I expect my return kit?

***Edited Labels***

[mabeauchamp]

Hi there,

Return kit can take few days to arrive as they are not sent with the same priority mailing (doesn't need a signature).

Normaly, it can take 2-5 open days.

You can visit any Rogers store to ask them if a return kit has been sent, they can see the "orders" in a special part of your account dashboard through their interface.

Cheers,

Marc. 😉

[RogersZia]

Hi @amitpatel188, welcome to the Community!

I hope you're enjoying the new phones. Quick question, if you did the hardware upgrades at the store, is there a reason why you did not return the devices at the same time?

Typically when you’re upgrading to a new device at one of our retail stores, you can return the old device at the store. 

Looking forward to hearing from you.

RogersZia

[amitpatel188]

I have upgraded at one of Roger’s store, but iPhone 16pro was not there in there inventory, so it’s delivered to my home, but return kit not yet received