Retrieve my previous phone number

[Lakhwinder915]

Please help me retrieving my original number. I am a business owner and that number was my primary number. I was changing number for line added but it changed my primary number. I am going through hude loss i am missing calls and this number was everywhere and with everyone. Pls help me to retrieve my old number. Contact me through email

[LordDrakkon]

You will nred to call Customer Care as soon as they open. The longer you put that off, the less of a chance of retrieving your number.

[Pauly · Accepted solution]

It has been reported by members that the change number functionality online is broken. When people try to change a secondary number, it defaults to changing the primary number,  THey should immediately put a stop on the number change tool and disable it until further notice until it gets fixed.

[RogersMaude]

Good morning @Lakhwinder915, 

Welcome to the Rogers Community and thank you for bringing this up to our attention. 

We'd like the opportunity to investigate what happened. As we'll need to discuss privately to access your account, please send a message to @CommunityHelps, when you have a chance.

To learn more on our private messaging system works, click here. I'm confident we can help you make things right!

Thanks!

RogersMaude