Re: Resolve Billing Dispute for Account That Should Be Cancelled
I upgraded my internet speed and the agent decided to open a new account for upgrade under my name. Now I have 2 accounts and I get 2 invoices every month 1: for old account that should have been canceled and my credit card is charged monthly for this account. 2: for new account that is accumulating late fee and new past due amounts. I have spoken with 3 agents and spent over 3 hours to get this resolved. Nothing worked! Sad to say I have been your customer since 2003 and this is what I get to be with you for this long. By the way, within that late fee and double charges, I also see installation charge which I was told is being waived because I am an "old" customer. Pathetic! I changed my cell phone to another company and now it's time to find other internet providers too.