Renewing Bundle - 2020

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RogersLaura
Moderator
Moderator
Posts: 870

Re: Renewing Bundle - 2020

Hello @hideaway57,

 

Thanks for joining us in the community and congrats on your first post! 🙂

 

I can understand how increases to your monthly service fee over time would be worrisome, especially if you have a certain budget you are trying to adhere to. I'm in the same boat myself. 

 

As I'm sure you are aware, our package offerings and promotions are constantly changing and evolving. We’re always working to deliver dependable service for your home. While we try to minimize price increases for our customers, as part of this work, we occasionally make changes to our plans and packages. These changes help us to enhance our network and invest in our products and services to handle more connected devices than ever before.

 

With this being said, we'd be happy to review your current services to see if another package or bundle option might be better for you. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

 

Thank you,

RogersLaura

thriftyscot
I've Been Around
Posts: 1

Re: Renewing Bundle - 2020

I am a senior on a fixed income and have been a Rogers customer since the beginning.  I feel I was taken advantage of when I agreed to switch to Ignite.  I have discovered other customers received a upgraded package while I got Flex 5 at the same price!  My contract will be renewing soon.  I cannot afford another $5 a month never mind $50.  My lifeline and home security work with wifi.  I have Netflix and Prime.  Should I cancel all services except internet?

 

 

 

 

RogersMaude
Moderator
Moderator
Posts: 2,379

Re: Renewing Bundle - 2020

Good afternoon @thriftyscot,

 

Welcome to the Rogers Community and thanks for your post! We appreciate you took the time to share your current situation with us. We’re sorry to hear you’re considering cancelling everything but your Internet. We do value our loyal customers and that fact thar you've been with us for years means a lot. Our goal is to exceed expectations by providing you the best products and services.

 

Do you often watch Live TV? If not, we may have a good option for you. We’re currently offering Ignite SmartStream to a limited group of Ignite Internet customers. You can find more about Ignite SmartStream’s features and interface here. We could surely verify if it something you're eligibe for, at this time.

 

If you'd like our assistance in seeing if the current cost of your services can be lowered, please reach out to us through private message. To do so, send a PM to @CommunityHelps so we can locate your account information and get started. If you aren't familiar with our private messaging system, click here.

 

I'm confident we'll be able to find what's best for you! 🙂

 

RogersMaude

2kristab
I've Been Around
Posts: 1

Re: Renewing Bundle - 2020

I did. I'm calling them now.
eljay
I Plan to Stick Around
Posts: 9

Re: Renewing Bundle - 2020

I'm a long-time Rogers customer.   I have basic TV w/ PVR and Ignite 500 w/ gigabit gateway/modem.  Prior year I paid $73.44/mo.  This past year the best they could do was $82.47/mo.

 

I'm due to renew in two weeks and I was shocked to find out that - without any warning or notification - Rogers was going to increase the price of my bundle to $144/mo.!  😲   

 

I contacted Rogers and eventually - after speaking to a Retention CSR - I was told that they can do for me is $102/mo.  ☹️ 

 

I'm extremely disappointed that my cost is increasing almost 40% over just the past two years, with no increase in service to justify it.  So I've decided to start shopping around. 

 

That said, I would like to stay with Rogers...but is there a way to escalate this above a Retention CSR so that I can lock in my current (~$83/mo.) price for another year or two?

rivergirl
I've Been Around
Posts: 1

Re: Renewing Bundle - 2020

Yes I am presently going  thru  this with Rogers.  My same package increases by 33.00 next month as my promotions expire.  If I go for Ignite, it will be 208.00 a month.  Outrageous.  If I go with Ignite, I have to pay 29.00 and activate it myself.  Asked if I’m could pick up equipment  at one of their stores so I could save 29.00, answer no.  Checking with Bell now.  Think Rogers has lost a customer after 20 odd years.

RogersLaura
Moderator
Moderator
Posts: 870

Re: Renewing Bundle - 2020

Hello @rivergirl,

 

Thanks for joining us and congrats on your first post. 🙂

 

Our customers mean a great deal to us and we genuinely appreciate your loyalty over the years! If possible, we'd like to find you an option that suits your needs, and hopefully, keep you on board with us!

 

Please do keep in mind that the $29 Express Install option includes the following to help make setting up your new Ignite TV services as quick and trouble-free as possible:

  • Our self-install kit delivered by courier or by a technician with step-by-step instructions to set up their service with confidence.
  • Ignite WiFi Hub for personalized WiFi security and control: The app will guide you through the internet setup process step-by-step and will become your hub for full WiFi management and control.
  • 24/7 Live Chat and video support with our tech experts. If needed, customers can call us for 24/7 remote video assistance to guide their installation. Using their phone camera, the customer can show the technician their home setup and the technician can mark on the screen exactly where cables should be connected, check equipment details, and more. Customers can also visit rogers.com/selfinstall for how-to videos and Live Chat with our technical experts

I hope this helps clarify.

 

RogersLaura

eljay
I Plan to Stick Around
Posts: 9

Re: Renewing Bundle - 2020

Same here,  rivergirl.  I had a PM chat with an @CommunityHelps person and the best they can do is $97/mo. for my current package (or an increase of 33% in just 2 years).

 

I offered to drop to Ignite 150 to help bring down the price, but was told that it would actually cost more.

 

So now I'm shopping around and hoping for some Black Friday deals elsewhere. It's disappointing that customer retention seems not to matter to Rogers.  😞

SBrowne
I've Been Here Awhile
Posts: 2

Re: Renewing Bundle - 2020

I just got stung hard by this. Bundle deal saved me nearly 120 dollars. Bill is now 360!!!

Sadly their phones are backed up. Hoping some hope comes out of that, or I'll be cutting some cords tonight!

RogersLaura
Moderator
Moderator
Posts: 870

Re: Renewing Bundle - 2020

Hello @SBrowne,

 

Welcome to the forums and great first post. We hope this message finds you well. 🙂

 

As I'm sure you are aware, promotions are constantly coming and going. With some deals you may receive a very lucrative discount, so when it ends, it can feel like a bit of a shock once your services go back to regular price. We always like to send a bill notification a couple of months prior to let our customers know that their promotion will be ending soon.

 

If you would like us to check your account to see if there are any cost-effective options for you, we will be more than happy to do so. You may send us a private message to @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog

 

Hopefully, we can keep you on board as our valued customer.

 

RogersLaura