Renewing Bundle - 2020

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I've Been Here Awhile
Posts: 2

Re: Renewing Bundle - 2020

I have been a Rogers customer for more than 25 years. In June 2020 my promotions for my cable, internet and home phone were set to expire so I called in to inquire about prices. I was told by the representative on the phone that I could keep my services for the same price ($209/ tax incl). I agreed and the Representative did what he had to do to update the account and said everything was good. Fast forward to July 15 2020, I recieve my first bill after the original promotions were set to expire and my bill was $292. I called rogers to find out what had happened and I was told that the representative that told me I could continue my services for the same price was wrong and there is no way they could give me that price. I find it extremely disrespectful that I offered and agreed to a certain price and am now being told to pay an extra $80 per month. Why do I have to pay for one of the Rogers representatives mistake? Any suggestions on what to do?

 

 

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Resident Expert
Resident Expert
Posts: 3,494

Re: Renewing Bundle - 2020

1. After you negotiated your renewal contract you should have received an e-mail stating the amount, channel listing, etc.  Did you not receive that?

 

2. Sometimes the first month after your old contract expires, Rogers billing department sends a bill that is a lot higher than expected, but then the following month that amount is corrected. For Example:  June $200, July $280, August $120, September $200.

 

3.  You can contact the mods here and they can look into the situation for you.  See link below on how to PM.

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...



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I've Been Here Awhile
Posts: 2

Re: Renewing Bundle - 2020

Hi,

 

No i did not recieve that email.

 

When i called Rogers they said that my new monthly bill is going to be $292 they didnt mention that its only going to be for the first month.

 

I will PM the mods. Thanks