Yes I am presently going thru this with Rogers. My same package increases by 33.00 next month as my promotions expire. If I go for Ignite, it will be 208.00 a month. Outrageous. If I go with Ignite, I have to pay 29.00 and activate it myself. Asked if I’m could pick up equipment at one of their stores so I could save 29.00, answer no. Checking with Bell now. Think Rogers has lost a customer after 20 odd years.
Thanks for joining us and congrats on your first post. 🙂
Our customers mean a great deal to us and we genuinely appreciate your loyalty over the years! If possible, we'd like to find you an option that suits your needs, and hopefully, keep you on board with us!
Please do keep in mind that the $29 Express Install option includes the following to help make setting up your new Ignite TV services as quick and trouble-free as possible:
I hope this helps clarify.
Same here, rivergirl. I had a PM chat with an @CommunityHelps person and the best they can do is $97/mo. for my current package (or an increase of 33% in just 2 years).
I offered to drop to Ignite 150 to help bring down the price, but was told that it would actually cost more.
So now I'm shopping around and hoping for some Black Friday deals elsewhere. It's disappointing that customer retention seems not to matter to Rogers. 😞
Welcome to the forums and great first post. We hope this message finds you well. 🙂
As I'm sure you are aware, promotions are constantly coming and going. With some deals you may receive a very lucrative discount, so when it ends, it can feel like a bit of a shock once your services go back to regular price. We always like to send a bill notification a couple of months prior to let our customers know that their promotion will be ending soon.
If you would like us to check your account to see if there are any cost-effective options for you, we will be more than happy to do so. You may send us a private message to @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.
Hopefully, we can keep you on board as our valued customer.