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Renewing Bundle - 2020

briand1956
I've Been Around
Yesterday I received an Email from Rogers telling me my Online bill was ready to view online. It also said , that my Cable discounts were expiring on June 6th, and that I should contact them.
 
So today I called Rogers. I was told that my old package ( VIP bundle with Cable, Home Phone and Internet for $119 plus taxes) was not available anymore and I had to take an Ignite Premier Bundle.
 
I was told that this bundle however, did not have some of the channels I used to have now (even though it is Roger's most expensive of their three bundles), or as many channels.
 
Secondly I was told the Home phone did not have as many options as I had now and even voice mail was an extra option.
 
Thirdly I was told that due to Covid restrictions I could not get the new bundle until the restrictions were over.
 
Now my rant.
 
This new bundle was going to be an approximately an extra $45 (plus taxes) a month, but unfortunately I would have to keep my old package until the Rogers could come install my new equipment ( a service fee of $149.99). I asked why I could not just install it myself. I was told that the wiring was different for the TV connection , and different for my home phone setup.
 
THEN I was told that until the new package was installed my bill would be OVER $100 more as my discounts will expire on June 6th. I couldn't believe what I heard. Rogers could not install my new package before the old package expires and they would not freeze (continue the discounts) the price until they could. I asked specifically "why with other business make exceptions during this pandemic , would Rogers not freeze the price. Why was I going to be penalized because THEY could not do the install". The answer I was given was " your discounts expire and that is that"
 
Comments?????
===========================
 
 
footnote: I was just looking on the Rogers site to see what was different with their equipment. Here is what I saw
 
On March 25, 2020, we shifted to an updated self-install service for all new activations of Ignite Internet and Ignite Internet + TV bundles*.
With this updated self-install service, our Rogers technicians will deliver the equipment to your door. They may also complete work outside your home to make sure it’s ready for our services. To keep both you and our technicians safe, technicians will not enter your home.
 
 
 
***Edited Labels***
41 REPLIES 41

Re: Renewing Bundle - 2020

Hello @hideaway57,

 

Thanks for joining us in the community and congrats on your first post! 🙂

 

I can understand how increases to your monthly service fee over time would be worrisome, especially if you have a certain budget you are trying to adhere to. I'm in the same boat myself. 

 

As I'm sure you are aware, our package offerings and promotions are constantly changing and evolving. We’re always working to deliver dependable service for your home. While we try to minimize price increases for our customers, as part of this work, we occasionally make changes to our plans and packages. These changes help us to enhance our network and invest in our products and services to handle more connected devices than ever before.

 

With this being said, we'd be happy to review your current services to see if another package or bundle option might be better for you. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

 

Thank you,

RogersLaura

Re: Renewing Bundle - 2020

I am a senior on a fixed income and have been a Rogers customer since the beginning.  I feel I was taken advantage of when I agreed to switch to Ignite.  I have discovered other customers received a upgraded package while I got Flex 5 at the same price!  My contract will be renewing soon.  I cannot afford another $5 a month never mind $50.  My lifeline and home security work with wifi.  I have Netflix and Prime.  Should I cancel all services except internet?

 

 

 

 

Re: Renewing Bundle - 2020

Good afternoon @thriftyscot,

 

Welcome to the Rogers Community and thanks for your post! We appreciate you took the time to share your current situation with us. We’re sorry to hear you’re considering cancelling everything but your Internet. We do value our loyal customers and that fact thar you've been with us for years means a lot. Our goal is to exceed expectations by providing you the best products and services.

 

Do you often watch Live TV? If not, we may have a good option for you. We’re currently offering Ignite SmartStream to a limited group of Ignite Internet customers. You can find more about Ignite SmartStream’s features and interface here. We could surely verify if it something you're eligibe for, at this time.

 

If you'd like our assistance in seeing if the current cost of your services can be lowered, please reach out to us through private message. To do so, send a PM to @CommunityHelps so we can locate your account information and get started. If you aren't familiar with our private messaging system, click here.

 

I'm confident we'll be able to find what's best for you! 🙂

 

RogersMaude

Re: Renewing Bundle - 2020

I did. I'm calling them now.

Re: Renewing Bundle - 2020

eljay
I Plan to Stick Around

I'm a long-time Rogers customer.   I have basic TV w/ PVR and Ignite 500 w/ gigabit gateway/modem.  Prior year I paid $73.44/mo.  This past year the best they could do was $82.47/mo.

 

I'm due to renew in two weeks and I was shocked to find out that - without any warning or notification - Rogers was going to increase the price of my bundle to $144/mo.!  😲   

 

I contacted Rogers and eventually - after speaking to a Retention CSR - I was told that they can do for me is $102/mo.  ☹️ 

 

I'm extremely disappointed that my cost is increasing almost 40% over just the past two years, with no increase in service to justify it.  So I've decided to start shopping around. 

 

That said, I would like to stay with Rogers...but is there a way to escalate this above a Retention CSR so that I can lock in my current (~$83/mo.) price for another year or two?