I wonder if someone from Rogers reads these forums. Can you stop the nonsense please? Close to the due date, after the bill is paid and the balance is zero I get these emails "This is a friendly reminder that there is a balance on your bill due , for your account ending in ." Those skipped date and account number are real, the email comes like this with empty spaces for due date and account number.
I signed up for auto-payments and still get these emails. Rogers, you don't want your customers to sleep well? You want us to double-check that the balance is really zero? We are getting desensitized by such emails. Next time this warning comes when there is a real balance due they will be ignored because of so many false emails.
Please fix your system. There is no way to turn off these reminders.
@luser : That is very odd. I'm also on auto-pay and I only get an e-mail about 10 days before the due date that says:
"Your Rogers bill is now available...
Account number: XXX
Current Bill Total: $YYY
Thank you for pre-authorizing your payment. We’ll charge this amount to your credit card on or after Jan ZZ, 2022."
I suggest you contact Rogers and/or PM the mods here to get this corrected. Perhaps there is some sort of mismatch between payment date and reminder date... Did you make any recent changes?
Did you make any recent changes?
The only recent change I made is I subscribed for auto-pay when paying by credit card. I received such emails every month several times before. I was paying manually. There is a new bill, I pay, then before the due date I receive this email saying I have a balance due. I login to check and of course the balance is zero. Ridiculous. Maybe after subscribing to auto-pay I will start receiving sensible emails like you do but they need to fix the system for manually paying customers.